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Job Description

Founded in 1938, Wilcox Medical Center is a not-for-profit medical center dedicated to providing the Kaua‘i community with accessible quality health care. The largest medical center on Kaua‘i, it is a state-of-the-art acute care facility with a full suite of services offering 30 specialties and programs, including cardiology, emergency, family practice, gastroenterology, health management, internal medicine, neurology, OB-GYN, oncology, orthopedics, pediatrics and urology. Its 18-bed emergency department serves as the island’s Primary Stroke Center. The medical center also has four birthing suites, seven intensive care beds and 20 same-day surgery beds. Wilcox is the first American College of Surgeons-verified Level III Trauma Center in the state of Hawai‘i. Wilcox is part of Hawai‘i Pacific Health, one of the state’s leading health care systems and a not-for-profit health care organization with medical centers, clinics, physicians and other caregivers working together to create a healthier Hawai‘i.

Patient Services Administration supports the hospital/clinic leadership and is responsible for assigned areas within our flagship Clinical Service Line operations. These areas may include quality and financial performance, marketing strategies, human resource planning, medical staff relationships, and research and education initiatives. The Patient Services Administration team works closely with other health care leadership and staff within Hawai‘i Pacific Health hospitals and clinics to ensure that Clinical Service Line operations are running smoothly. They also provide staffing services for the hospitals and serve the facility with customer service, clinical competency and fiscal responsibility.

As the Coordinator of Office Operations, you will be responsible for overall office support in assigned inpatient and/or outpatient departments, coordinating all aspects of office management and making routine administrative decisions for day-to-day operations. These include the coordination of outpatient scheduling, clerical and receptionist activities, billing, acting as a liaison between staff and various insurance companies, record keeping, accounting and customer service activities. You will also implement marketing programs to enhance referrals and overall performance for assigned ambulatory clinics. The ideal candidate is innovative and productive, has excellent communication and planning skills, enjoys working with others in a collaborative, team-oriented atmosphere and shares our commitment to delivering the highest quality health care to Hawai‘i’s people.

Location: Wilcox Medical Center, Lihue, HI

Work Schedule: Day - 8 Hours

Work Type: Full Time Regular

FTE: 1.000000

Bargaining Unit: Non-Bargaining

Exempt: No

Minimum Qualifications: High school diploma or equivalent. Two (2) years of clerical experience in a hospital or medical office setting or related experience.

Preferred Qualifications: Office administration/management and leadership experience is preferred.

EOE/AA/Disabled/Vets

Hawai‘i Pacific Health offers a comprehensive and competitive total rewards package that includes pay and benefits. The pay rate, if displayed, is the minimum hourly rate for the position. Rate of pay for selected candidates will be determined by various factors including knowledge, skills, abilities, relevant experience and training, as well as internal peer equity.

Starting Hourly Rate: 23.43

Position Coordinator, Office Operations - Patient Services Admin

Category Administrative

Employment Type Employee

Location Wilcox Medical Center, Lihue, HI

Req ID 25209