Enable America Jobs

Learning Specialist

Req ID#: 386890

Lima, Lima, Peru

Job Description:

About Us

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. 

Come and work with us.

We are looking for a talented Learning Specialist (Trainer) to be responsible for performing training needs assessments, designing and delivering curriculum and learning materials and for managing all phases of training interventions, as also measuring the efficiency of each training process and improve metrics.

Job Summary

As a Learning Specialist in this project, your daily responsibilities will include:

• Delivers product training programs while adhering to designated training materials and schedules.

• Delivers and support program training and miscellaneous training.

• Acts with urgency when modifications are needed regarding training materials or programs and provides necessary feedback to the Learning Manager.

• Participates in the creation, design and implementation of training materials, training agendas, etc.

• Creates a positive learning environment to promote high employee morale amongst trainees.

• Assesses the readiness of associates and staff in training to perform job functions.

• Maintains current knowledge of all Foundever and account specific policies, procedures, systems and products.

• Contributes to the ongoing improvement processes within the business for Foundever and its Clients.

Primary Job Responsibilities

To succeed in the role, you will need to have:

• Fluent English verbal and written communication skills ( C1 )

• Ability to travel for training purposes (optional)

• Good organization / time management skills

• Strong Sales skills

• Strong communication and very good listening skills

• Ability to organize, prioritize and multi-task.

• Effective management of time

• Ability to provide feedback in a positive, objective and supportive manner

• Ability to work with a variety of people from diverse backgrounds

Skills/Knowledge/Abilities

Education

Experience Target

Specialized Certifications

Job Segment: Learning, Human Resources