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Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities.

The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.

Working a variety of functions in a fast paced environment. Requires the flexibility to move between processing demographic information on the servicing systems, to physical requirements required to operate machines, trouble shooting, and routing of mail and shipments. Attention to detail, and quick response to high priority requests from a variety of internal and external sources. Ability to maintain tracking of department functions, running reports, and assisting Supervisor and team lead as required.

*Due to the nature of the work, this position is an IN OFFICE position working in the Lincoln Square office building*

Additional Requirements:

Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance

Must reside in the United States and be a United States citizen

This process involves collecting and providing 7 years of previous work experience, previous addresses, and contact information of people that can verify this information

Must not be delinquent or in default with any federal debt

Final suitability determination is the sole discretion of the Department of Education

Starting pay for this role is $17.20/hour

JOB RESPONSIBILITIES:

1. Commit to Performance Based Organization (PBO) & Easy to Do Business with (ETDBW) philosophy.

2. Contribute to Continuous Process Improvement.

3. Manage multiple conflicting priorities & consistently meet deadlines.

4. Identify trends and problems.

5. Maintain procedure and process map changes.

6. Work with internal and external customers on resolving issues.

7. Maintain files

8. Provide information to other areas of the company.

9. Develop, maintain and distribute reports as necessary.

10. Provide backup support as directed by leadership team.

11. Provide training as needed.

12. Perform quality control functions as needed.

13. Work on special projects as assigned by leadership team.

EDUCATION:

High school diploma or equivalent required.

EXPERIENCE:

6 months to 1 year customer service & general work experience preferred.

COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:

1. Service Excellence

2. Oral communications

3. Written communications

4. Teamwork

5. Accuracy/Attention to Detail

6. Working with MS Office

7. Business Math

8. Problem Solving

9. Managing Multiple Priorities

#IndOps

Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.  Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Nelnet Talent Acquisition & Recruiting.

Nelnet is a Drug Free and Tobacco Free Workplace.

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK (http://nelnetinc.com/careers/benefits/) .

Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net .

Nelnet is a Drug Free and Tobacco Free Workplace.

You may know Nelnet as the nation’s largest student loan servicer – but we do more than that. A lot more. We’re also a professional services company, consumer loan originator and servicer, payment processor, renewable energy innovator, and K-12 and higher education expert (and that’s just a shortlist). For over 40 years, we’ve been serving our customers, associates, and communities to make dreams possible.

EEO Info (https://nelnetinc.com/wp-content/uploads/EEO-poster.pdf) | EEO Letter (https://nelnetinc.com/wp-content/uploads/EEO-Jeffs-Letter.pdf) | EPPA Info (https://nelnetinc.com/wp-content/uploads/Employee-Polygraph-Protection-Act-Poster.pdf) | FMLA Info (https://nelnetinc.com/wp-content/uploads/FMLA-Leave.pdf)