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HR Business Partner - Lisbon, Portugal

Req ID#: 351308

Lisboa, Portugal, PT

Job Description:

Come and work with us.

We are looking for a talented and accomplished HR Business Partner to lead the HR function to ensure the development, engagement, motivation and the best Employee Experience.

As an HR Business Partner , your daily responsibilities will include:

• Work with managers and associates to address relations issues of all types, ensuring that the interests of all parties are represented in a fair, balanced manner;

• Provide guidance and counsel to the management team, taking care of the associates feedback coming from existing listening tools and provides direction on corrective actions upon it;

• Be part of workplace analysis and assigned actions to solve associate complaints;

• Promote open communication opportunities for all associates;

• Promote legal compliance throughout human resource management;

• Accountability as Senior HR point of contact for internal and external clients

• Voice of the Employee programs

• Ambassadors of Employee Experience

• Continuously analyze feedback from Employee listening tools in order to create action plans to develop our Culture

• Owners of all the Human Resource Programs (i.e. Peak Awards, etc.)

• Direct the delivery/administration of associate engagement or pulse surveys and related action plans (e.g. Max annual Survey);

• Support policies and initiatives and creates activities to encourage a positive, equitable, healthy and safe work environment;

• Perform & Conduct Regular Focus Groups, Walking Management & drive Voice of employee

• Support Talent management on the global performance appraisal process (Continuous Performance Management, CPM) in the business units

• Work with the Learning & Development team to assess development needs to apply and monitor training & development programs;

• Coaching and develop Team Leaders and serves as a mentor to others

• Share best practices with global HR teams;

• Provide management coaching to build leadership capabilities related to the recognition and resolution of employee issues;

To succeed in the role, you will need to have:

• Advanced level of English (at least C1) both verbal and written

• Ability to deal with ambiguity

• Ability to develop and maintain successful partnerships with both management and associates.

• Knowledge of general labor policies and practices including discrimination, harassment, equity etc.

• Holistic vision of problems and solutions with associate at the center

• Reliever

• People-oriented

• Open minded

• Trustworthy (maintains confidentiality)

• Collaboration and interpersonal skills

• Communication (verbal, written, presentation)

• Problem solving

• Adaptability & flexibility

• Time management (planning, organizing and prioritizing)

• Data analysis and presentation

Education and experience

• College degree in Human Resources or Business or a combination of education and equivalent work experience

• 5 or more years of progressively responsible experience as a Human Resources Manager or equivalent position with extensive experience in associate relations, learning and development, problem and conflict resolution, and recruiting non-exempt personnel in a high-volume environment.

• Experience managing, coaching, and developing others.

• Experience demonstrating extensive knowledge, interpretation, and application of applicable employment laws.

• Prior experience delivering HR training and education programs.

• Demonstrated success in conducting behavioral interviews and management talent assessments.

• Experienced in leading positive change.

• Contact Center industry or related experience preferred.

Benefits.

• Competitive wages

• Paid professional training

• Employee discounts

• Private healthcare & dental insurance (after six months of employment)

• Growth opportunities through various development programs

• Fun and engaging company-wide initiatives, including our EverBetter wellness program

• Job stability

• Life-long skills and experience

• Excellent work culture

Go further with Foundever™

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today !

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