Job Information
Arkansas Department of Workforce Services CUSTOMER CARE SPECIALIST in Little Rock, Arkansas
This job was posted by https://www.arjoblink.arkansas.gov : For more information, please see: https://www.arjoblink.arkansas.gov/jobs/4172130
Responsibilities
- Answer incoming calls and assist customers in booking jobs and addressing inquiries.
- Conduct follow-up calls to ensure positive customer experiences and satisfaction.
- Initiate outbound calls for appointment reminders and updates.
- Maintain an updated customer database with accurate information.
- Communicate effectively with customers, vendors, and internal teams via phone, email, and written correspondence.
- Perform administrative duties to support operational efficiency.
- Proactively report issues and contribute to problem-solving efforts.
- Utilize adept conflict resolution skills to address and resolve customer concerns promptly.
- Demonstrate a proactive and professional approach in delivering excellence in customer satisfaction.