Job Information
Arkansas Government Job SOFTWARE SUPPORT SPECIALIST in Little Rock, Arkansas
SOFTWARE SUPPORT SPECIALIST
Date: Jun 28, 2024
Req ID: 41223
Location:
Little Rock, AR, US, 72201
Category: AR DEPT OF HUMAN SERVICES
Anticipated Starting Salary: $41,578.16
Position Number: 22099293
County: Pulaski
Posting End Date: 07/05/2024
Anticipated Starting Salary: $41,578.16
OIT
Preferred qualifications:
Proficient in Service Desk, Cherwell, or other IT service management software
Proficient in Windows OS and strong troubleshooting skills
Proficient in system administration
The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others.
Position Information
Class Code: D075C
Grade: IT03
FLSA Status: NON-EXEMPT
Salary Range: $41,578.00 - $60,288.00
Summary
The Software Support Specialist is responsible for developing computer applications from detailed requirement specifications. This position is governed by state and federal laws and agency/institution policy.
Functions
Writes or follows a program specification using structured code to develop an application software program to production status. Responds and assists users with questions and concerns relating to a particular area, such as hardware, software and network stations. Develops and maintains current expertise in a variety of application software packages. Installs, configures, and maintains network, hardware, and software at various levels, and tests and debugs programs as necessary. Prepares program logic layout, data flow outlines, and narrative descriptions in developing applications. Evaluates and makes recommendations for necessary adjustments to applications to satisfy user requirements, and provides recommendations on the purchase of user hardware/software. Assists in planning, preparation and conducting seminars on software, hardware, network, or other computer related topics. Assists other Software Support Specialists in the coordination of activities associated with computer support services. Performs other duties as assigned.
Dimensions
None
Knowledge, Skills and Abilities
Knowledge of application programming techniques and the execution and maintenance of automated information systems. Knowledge of data structures and the ability to learn new programming languages. Knowledge of Visual Basic, Javascript, HTML, XML, Web Services, SQL, JCL, CICS, IMS, DB2, Business Intelligence Configuration and Design, Scripting Languages, and Configuration Management Tools. Ability to modify and document program code to correct errors or enhance program capabilities. Ability to test programs and make amendments. Ability to devise or modify procedures to solve complex problems. Ability to prepare documentation for users of the system. Ability to coordinate work activities.
Minimum Qualifications
The formal education equivalent of a bachelor's degree in information technology, computer science, or a related field. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
Licenses
None
The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.
Nearest Major Market:Little Rock