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Guest Services Representative

Requisition ID: 2024-7684

of Openings: 5

Location: US-UT-Logan Category: Customer Service/Support Position Type: Non-benefited (hourly) Part-Time Job Classification: Non-Benefited College: Finance and Administrative Service Department: Event Services Advertised Salary: $11.00 per hour with opportunities to earn raises

Overview The Office of Events is a growing department whose primary function is to assure the events hosted by Utah State University, "Exceed Expectations".

Guest Services Representatives are responsible for ensuring a fun, exciting, and safe experience for patrons while attending Utah State University events. The Office of Events is hiring now and for the upcoming school year. The position is on campus.

Guest Services is seeking to fill multiple positions and will be an ongoing search. Opportunities for growth and advancement into departments such as USU Fine Arts, Event Hosting, and Youth Programs. Internships and Work Study program is also an option.

Responsibilities

• Greet and welcome guests to Utah State University in a friendly and professional manner
• Perform accurate access control of entry including, scan or tear tickets to allow entry, identify fraudulent tickets and deny invalid credentials.
• Perform appropriate access control to restricted areas to those with valid credentials.
• Enforce "prohibited item" rules and professionally communicate the need for compliance to these rules.
• Maintain a working knowledge of facility layout and traffic flow to provide accurate answers to guests and provide excellent customer service
• Assist guests with questions, comments, complains or suggestions. Act as a source for information. Follow-up when necessary
• Seat guests in an orderly fashion, providing directions and resolve seating problems when necessary.
• Provide assistance for guests with special needs.
• Maintain knowledge of individual responsibility and follow proper procedures in the case of an emergency.
• Adhere to safety rules and assist guests in the case of an emergency. Document accidents or injuries when necessary.
• Ensure exit pathways are properly lit and that nothing obstructs them. Ensure friendly, professionally and safe egress.
• Enforce individual event/venue rules and provide other services as noted by venue. Provide overall outstanding customer service

Qualifications Qualifications:

• US Work Authorization is required.
• Prefer three months experience with customer service.
• Employees must maintain a well-groomed and professional appearance.

• Must have excellent written and verbal communication skills. Knowledge, Skills, Abilities:

• Ability to problem solve.

• Excellent customer service and people skills.
• Ability to follow instructions.
• Ability to work independently with little supervision and handle difficult situations with the public and guests in a calm and professional manner.
• Hours will vary depending on season and number of events at venues. Hours may include: nights, weekends and holidays.

Required Documents Along with the online application, please attach:

• Resume to be uploaded at the beginning of your application in the... For full info follow application link.

USU recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the university's academic mission of learning, discovery, and engagement. USU is an Equal Opportunity employer and does not discriminate in any of its programs and activities based on race, color, religion, sex, national origin, age, genetic information, sexual orientation or gender identity/expression, disability, status as a protected veteran, or a ny other status protected by University policy or local, state, or federal law (https://equity.usu.edu/non-discrimination).