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Description

Amazon Shipping is looking to hire an experienced Senior Manager in the Shipper Management Team to own monitoring, streamlining and improvement of our claims processes as well as other aspects related to revenue leakage.

You will help design and shape processes, practices, engaging and influencing multiple Operations stakeholders to build a shipping service provider which our customers love.

This position is based out of our London Corporate Office, with the flexibility to work remotely up to two days per week in line with Amazon’s current flexible work guidance. Amazon encourages open communication about unique needs for flexible arrangements.

Key job responsibilities

• Act as a strategic advocate and influencer, collaborating closely with shippers, cross-functional partner teams and key stakeholders.

• Improve critical operational metrics by designing and implementing new processes and partnerships with the Business, Product, and Operations teams.

• Develop structural plans and routines to ensure all strategic and tactical initiatives are delivered on schedule and to the expected standards.

About the team

Amazon Shipping offers Amazon’s delivery capabilities as a product and service. Amazon Shipping’s first customers are sellers in the EU, offering to ship their domestic volume using our delivery network. This is a great opportunity to join an entrepreneurial and growing business.

Basic Qualifications

• A degree

• Relevant experience in the shipping/logistics industry

• Relevant experience in using data or anecdotal evidence to influence business decisions

• Experience in driving team engagement, collaboration, and cross-functional coordination

• Relevant experience in driving significant change management initiatives at all levels of a department, including creating business strategy and planning

• Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership

Preferred Qualifications

• Proficiency in Structured Query Language (SQL)

• Experience interacting with and presenting to C-suite and senior executives.

• Lean, Six Sigma, Kaizen, Prince2 certifications, or any other project management certification

• Relevant experience in outlining programme roadmaps, including anticipating bottlenecks and balancing business needs against technical and operational constraints

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).