Job Information
Dubai Holding Director of Sales - Jumeirah Carlton Tower in London, United Kingdom
Director of Sales – Jumeirah Carlton Tower
About Jumeirah & the Hotel:
For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different™ brand promise. Its award winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments. Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.
Situated in the heart of Knightsbridge, one of London’s most exclusive neighbourhoods, Jumeirah Carlton Tower is the quintessential address in SW1 where heritage meets contemporary luxury. Featuring 186 beautifully appointed guest rooms, 87 of which have the fantastic benefit of a balcony, a rarity for the capital, enabling guests to take full advantage of the stunning views across London. The property also boasts the city’s largest naturally lit swimming pool, situated at the impressive rooftop health club and spa, The Peak, access to the private Cadogan Gardens.
About the Job:
An opportunity has arisen for a Director of Sales to join us at Jumeirah Carlton Tower. The main duties and responsibilities of this role are:
Overseeing sales activities to drive consortium business.
To have a clear understanding of the hotels’ revenue objectives and ensure that sales team are fully trained and consistently adhere to strategies in all activity and rate negotiations.
Undertake quarterly and annual performance review meetings with direct reports to set and review goals and record performance results and future learning development plans in line with Jumeirah platform, Oracle Fusion.
Ensure a daily sales communication meeting takes place, involving the whole sales, events, and marketing team to the agreed standard.
Attend, participate, and represent the hotel at UK and overseas tradeshows.
Liaise with Global Sales offices and GSAs, ensuring effective communication of hotel needs and offers, plan and agree GSO sales activity on behalf of the hotel and monitor results. Ensure effective response times to incoming leads and adopt a partnership approach to converting leads. Steer activity to deliver expected revenue volumes from assigned markets.
To maintain a full and accurate knowledge of the Hotel’s competitive set and developments within the local marketplace.
Ensure department effectively handles sales leads / proposals for transient, group and event enquiries in accordance with Jumeirah standards including lead qualification, response times, option dates, group and catering selling guidelines and that proposals are sent out to agreed standard.
Maximise booking conversion opportunities by deploying effective sales and negotiation techniques, including telephone sales, face-to-face sales calls, site inspections and creative sales processes.
To personally handle some high revenue enquiries.
About you:
The ideal candidate for this position will have the following experience and qualifications:
Minimum 3 years in upscale or luxury hospitality field.
Team management experience required.
Proven track record of success in revenue generation.
London hotel market experience is desirable.
Pre-existing skills in some of hotel sales systems desirable. (Opera Fusion, Delphi Sales & Catering, BI, Salesforce, Fourth, Lanyon, Cvent and Hotelligence).
Good negotiator and ability to close business.
About the Benefits:
Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brands in the hospitality industry. This includes…
Competitive salary + excellent benefits
33 holidays inclusive of Bank Holidays
Private medical insurance
Life insurance
Nest pension
Extra holiday for significant Birthdays (21.30.40. etc.)
Life insurance
Jumeirah perks website access – discount
F&B and Spa treatment discount
Lieu day if you work on Bank Holidays
Dry cleaning of uniform or Business attire
Meals on duty
Employee assistance programs
Wellness benefits – Chiropodist, Flu jabs, and more!
Taxi service after hours
Social events & recognitions programs
Ongoing training & development
Weeding/Baby gift
Company sick pay
Travel card season ticket loan
Cycle scheme
Internal transfer scheme
Eye test and discount for VDU users
Dental cash back plan
External transfer scheme