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Facilities Manager (Hard Services)

Job Description:

At Warner Music Group, we’re a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we know that each talent makes our collective bolder and brighter. We are guided by four core principles that underpin everything we do across all our diverse businesses:

• Music is Everything : Music is our passion, and we can never get enough. Tastes, trends, and tech will change, but great artists and songwriters will always be our driving force.

• Global Growth, Local Expertise : Music is a global language. Through communication and collaboration, our success can come from anywhere and translate everywhere.

• Innovation and Insight : Pushing the boundaries requires the best information and the boldest imagination. We use both to create the future.

• Empowered by People : Like the artists we serve and the music they make, our differences make us stronger. This is a place where every talent can belong and build a career.

We remain committed to Diversity, Equity, and Inclusion. We know it fosters a culture where you can truly belong, contribute, and grow. We encourage applications from people of any age, gender identity, sexual orientation, race, religion, ethnicity, disability, veteran status, and any other characteristic or identity.

Consider a career at WMG and get the best of both worlds – an innovative global music company that retains the creative spirit of a nimble independent.

Job Title: Facilities Manager (Hard Services)

A little bit about our team:

We are a core team of five, supporting approximately 800 members of staff across two buildings in Kensington, and one building in Shoreditch. You will be responsible for the management of the Facilities helpdesk, and on-site maintenance

Your role:

If you want to apply your experience in delivering customer-service and environmental-management to the highest-level in an active, highly-creative surrounding; where you will be given the freedom to drive improvement to existing systems and processes, we want to hear from you!

Here you’ll get to:

You will be the key point of contact for Warner Music staff regarding day-to-day FM queries. Your main responsibilities will be -

• The management of both the planned and reactive maintenance across a portfolio of three buildings, ensuring that this is completed on-time, to our pre-agreed specification and within budget. This will include attending regular meetings with management, subcontractors and, where appropriate, landlords; and will also require the production of weekly status reports to management.

• The management of the frontline helpdesk, ensuring that staff queries are completed swiftly and satisfactorily, and that central supplies required to achieve this are maintained to an appropriate level.

• Health & Safety; ensuring that Warner Music complies with legislation and maintains a consistent high-standard. This will encompass management of weekly internal audits completed by the team, and bi-annual external audits completed by third-parties across maintenance, the internal environment and fire.

• You will assist the Workplace Director with the management of our fleet of approximately 500 mobile devices, including rolling-out new devices, assisting end-users with day-to-day queries and producing monthly usage reports.

• The management of the headed stationery for the business.

• Planning, budgeting and implementation of internal fit-out works, small projects and staff relocation.

About you:

We would like candidates to have –

• Significant experience within the Facilities environment.

• Demonstrable experience of managing and reviewing a planned maintenance regime for a medium-sized business, encompassing HVAC, datacentres, security assets and catering equipment.

• Proven experience in small project management.

• Health & Safety qualifications at IOSHH level or higher.

• Demonstrable understanding of budget forecasting, especially within the realm of building and plant maintenance.

• You will be committed to delivering exceptional customer care.

• Good knowledge of working with Windows computers and both the Microsoft Office Suite and Google Workspace

• Strong Excel skill; you will be analyzing and summarizing large tables of data both for financial reports and audit purposes.

• Strong managerial experience, and excellent interpersonal & communication skills.

• You are proactive and conscientious, with a keen eye for detail.

• Exceptional time-management skills and are able to work under pressure to meet tight deadlines across multiple projects.

We’d love it if you also had:

• A keen interest in technology, and an understanding of how complex audio-visual systems work.

• Previous experience with Mobile Device Management platforms, in particular MobileIron for iOS devices.

• Previous experience with CAFM platforms, in particular Concept.

• Basic experience in AutoCAD.

• A proactive outlook with regards implementing new ideas and systems to improve both the general workplace environment and the processes we use to achieve our daily tasks.

About us:

As the home to Asylum, Atlantic, East West, Elektra, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Rhino, Roadrunner, Sire, Warner Records, Warner Classics, and several other of the world’s premier recording labels, Warner Music Group champions emerging artists and global superstars alike. And our renowned publishing company, Warner Chappell Music, represents genre-spanning songwriters and producers through a catalogue of more than one million copyrights worldwide. Redefining what it means to be a music company in the 21st century, our consumer brands include trend-setters like UPROXX, Songkick, HipHopDX, and EMP. We’re the home to WMX – the next generation services division that connects artists with fans and amplifies brands in creative, immersive, and engaging ways – and Alternative Distribution Alliance (ADA) – the ground-breaking global distribution company for independent artists and labels.

Together, we are Warner Music Group: Music With Vision & Voice.

Love this job and want to apply?

Click the “Apply” link at the top of the page, or apply directly with your LinkedIn. Applying with LinkedIn will import all of the information you put in your profile, but will still allow you to upload a resume and cover letter.

Don’t be discouraged if you don’t hear from us right away. We’re taking our time to review all resumes, and to find the best people for WMG.

Thanks for your interest in working for WMG. We love it here, and think you will, too.

WMG is committed to inclusion and diversity in all aspects of our business. We are proud to be an equal opportunity workplace and will evaluate qualified applicants without regard to race, religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law (genetic characteristics or cancer), physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, genetic information or any other characteristic protected by applicable federal, state or local law.