Enable America Jobs

Job Number 24067903

Job Category Rooms & Guest Services Operations

Location Sheraton Grand London Park Lane, Piccadilly, London, London, United Kingdom

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

POSITION SUMMARY

We are hiring a Night Manager to join our Front Office team!

Based at The Sheraton Grand London Park Lane Hotel - a Grand Experience Crafted in Mayfair.

Rewards for work…. Benefits for your lifestyle

• Part of Marriott International, the largest hospitality brand in the world - this means national and internal promotion opportunities for the right candidates. The sky is your limit here

• World class training and development programmes tailored to enhancing your skills and help you grow within the Marriott family.

• Work alongside some amazing talent - award winning, experienced hospitality professionals

• Discounted room nights & food and beverage - because your well-being means so much

• Complimentary laundry, free meals on duty

• Access to fabulous and flexible benefits to help you in and out of work.

JOB SUMMARY

• Assist staff with expediting problem payments (e.g., problems processing credit card).

• Follow up with guest regarding satisfaction with guest-related issues.

• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.

• Process all payment types such as room charges, cash, checks, debit, or credit.

• Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp).

• Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.

• Block rooms in the computer and identify designated requirements and requests.

• Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.

• Coordinate with Housekeeping to track readiness of rooms for check-in.

• Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.

• Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.

• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests’ service needs.

• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others.

• Ensure adherence to quality expectations and standards.

• Stand, sit, or walk for an extended period of time.

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.