Job Information
House of Blues Senior Service Designer in London, United Kingdom
Job Summary:
JOB DESCRIPTION – Senior Service Designer, Enterprise
Location: London (hybrid)
Division: Global Enterprise Product Design
Contract Terms: Full-time/Regular
THE PRODUCT AND TEAM
Ticketmaster’s enterprise platform enables creating and managing worldwide events. Many great details go into each event: from planning to sales, managing entry during the event and post event reports and analysis. As designers at Ticketmaster, we are responsible of ensuring this robust functionality stays simple and elegant. We design for a wide range of devices and roles that together bring amazing entertainment to fans. We bring delight into our clients and on-the-ground teams’ day to day tasks with our unique range of ticketing and event management solutions. While Ticketmaster’s product teams keep the user at the forefront of our solution design, we, the designers, are the specialists in research techniques, mapping and ideation workshops, building agile trials and closing the feedback loop.
THE ROLE
As Senior Service Designer you will be assigned to the Core Platform area, where you’ll be focusing on the end-to-end service of our Enterprise Platform. You will be accountable for researching and documenting full processes on various granularity levels whilst working with other designers and cross functional partners to ensure an industry-leading overall client and internal operational experience.
You will join a globally distributed team, and you’ll work on a compelling global client offering. You’ll keep skills fresh and be able to share best practices, technical trends and developments with the wider team.
RESPONSIBILITIES
Conduct user and market research, mapping the client's current processes and identifying the desired flow
Research and communicate to wider team the client’s eco-system in which they operate and help ideate how we can improve our offering
Identify user types, scenarios, journeys, flow/decision maps and produce relevant documentation to convey this vision
Participate in and lead ideation workshops with cross-functional teams
Generate storyboards and diagrams and/or define the structure for design artefacts to be produced
Understand how we can utilise Ticketmaster’s brand identity and terminology across the user flow so that it is translated into an intuitive and stylish experience
Work with the Analytics and product management teams to drive measurable UX decisions
Understand long-term vision and strategic business goals of the department
Keep skills fresh and be able to share our best practices, technical trends and developments with team
REQUIREMENTS
Thorough grounding in principles, methodology and practices of service design with proven hands-on experience in a working environment, i.e. UX design, UX research, interaction design
Experience working on SaaS or complex multi-app platform will be a strong advantage but not a must
Ability to drive a range of innovative and compositionally strong design solutions
Fully conversant in one or more industry software
Ability to think creatively and present concepts clearly to stakeholders and team members
An understanding of capabilities and limitation of technologies that are used to create powerful interactive experiences
A strong understanding of best/tried and true as well as current trends in UX/UI practices and cross-platform development
YOU (BEHAVIOURAL SKILLS/COMPETENCIES)
Strong analytical and creative problem-solving skills
A passion for interaction and customer involvement
Excellent written, verbal communication and presentation skills
Ability to work on multiple projects simultaneously
Proactive in learning and being fluent in latest UX trends and technologies
Have excellent verbal and written communication
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive
EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. #LI-JCK #LI-Hybrid