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Description

Join us in enhancing patient care and operational efficiency at UCLA Health, where innovation meets exceptional patient care!

The Department of Ophthalmology is seeking a Practice Manager for the Retinal Disorders and Ophthalmic Genetics (RDOG) Division. This role is responsible for overseeing the daily administrative and clinical operations of the division, ensuring the efficient delivery of patient care services, including those provided by the Visual Physiology Laboratory and the Ophthalmic Genetic Counseling Program.

Responsibilities include, but are not limited to:

• Manage daily patient care operations and facilities.

• Oversee administrative and fiscal analysis, resource management, and CareConnect project implementation.

• Supervise staff, coordinate performance evaluations and disciplinary actions, and motivate staff.

• Oversee recruitment, training, and compliance.

• Monitor patient billing, revenue, and administrative systems.

• Coordinate academic activities and clinical education for medical students, residents, and fellows.

• Oversee the process for patient surgeries and procedures, including insurance verification and pre-operative counseling.

• Provide technical and front office support as needed.

• Identify areas for improvement; develop and implement policies and procedures for quality care.

• Assist Division Chief and RDOG faculty with establishment of a plan to expand patient care in the Division through recruitment of additional faculty members and the incorporation of new equipment and services.

Pay Range: $31.03 - 65.09

Qualifications

REQUIRED:

Ability to identify and define complex problems and develop and implement solutions for quality and process improvement.

Skill in projecting and monitoring income trends on the basis of existing revenue and cost data.

Experience with managing patient care activities in a medical practice or hospital facility.

Experience with and thorough understanding of medical billing procedures.

Experience in accounting principles including budget and revenue analysis.

Strong organizational and prioritization skills to effectively coordinate and promote the patient care activities of the Divisions.

Experience in supervising a staff including organizing workflow to accomplish established objectives, delegating responsibility, training staff, evaluating staff effectiveness and administering necessary discipline while adhering to negotiated personnel contracts.

Skill in setting goals which accurately reflect the relative importance of job responsibilities and the strategic priorities of the Divisions. Computer and writing skills sufficient to develop financial and administrative reporting systems and to compose correspondence that communicates analytically, logically and concisely using correct grammar, punctuation and spelling.

Ability to follow through with assignments independently.

Verbal skills sufficient to promote pleasant and effective interactions with patients, staff, doctors, and the public.

Ability to perform under the stress of frequent interruptions and/or distractions.

Working knowledge to effectively manage and report Division collections, employee time and attendance and manage risk within University policies, procedures and operational resources.

Skill in supervising staff including organizing workflow to accomplish established objectives, training staff and evaluating staff effectiveness.

Skill in setting priorities which accurately reflect the relative importance of job responsibilities.

Familiarity with surgery scheduling systems, preferably in ophthalmology.

Working knowledge of current third party payor systems including managed care and governmental programs; familiarity with current patient billing practices.

Strong organizational skills to effectively coordinate the patient care activities of the division.

Excellent interpersonal skills including the ability to deal effectively with patients who are under stress.

Familiarity with computerized patient appointment scheduling system, preferably PDM system.

Familiarity with CareConnect.

Ability to follow-through with tasks under minimal supervision and ability to prioritize work effectively.

Working knowledge of ophthalmology terminology.

PREFERRED:

Ability to organize and maintain patient records efficiently.

Ability to perform under stress of frequent interruptions and/or distractions.

UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person’s unique achievements and experiences to further set us apart.