Job Information
BrightSpring Health Services DIRECTOR OF CLINICAL DENIALS MANAGEMENT AND AUDIT HOSPICE in LOUISVILLE, Kentucky
Our Company
BrightSpring Health Services
Overview
Director of Clinical Denials Management and Audit supervises a team of RN/LPN clinical reviewers as well as Support staff managing all areas of clinical claim pre and post audit, appeals submission, and reporting to Palmetto in response to ADR’s/TPE’s/RCD processes across the enterprise HH and HO branches for all payor types striving to minimize lost revenue. Conducts analysis on denials and appeals and identifies trends that present process improvement and revenue protection opportunities. Monitors state and federal regulatory agencies to maintain up-to-date knowledge on changing rules and regulations affecting NCH denial prevention and management practice. Supports the development of standard operating procedures and plans, training, and ensure the denial department provides subject matter expertise around clinical denial management. This position will also support detailed level reporting and analytics, clinical appeals, root cause analysis, and address identified trends in reasons for denials. Work in partnership with HH & HO operations and customers to drive improvement in the quality of services delivered to patients.
Responsibilities
• Audits patients records for quality and compliance per applicable home health regulations for submission for pre-claim review process of Review Choice Demonstration.• Audits patients records for quality and compliance per applicable home health regulations for other projects per agency need including but not limited to improvement plans as part of targeted probe and educate surveys and patient safety surveys.• Formulates and submits letters of appeal. Creates an effective appeal utilizing relevant and effective clinical documentation from the medical record; supported by current industry clinical guidelines, evidence-based medicine, local and national medical management standards and protocols.• Formalizes expert tracking of record reviews, recommendations back to the branches, revenue on hold due to audit, RCD submission and result percentages back and up through operations and revenue cycle.• Analyzes information gathered by audits and reports finding and recommendations• Tracks/trends audit result reporting results as requested• Makes recommendations to leadership for training based on audit results.• Acts as a resource and has expert knowledge of Medicare, Medicaid, and other applicable regulatory requirements.• Provides consultation with clinical staff as needed to facilitate compliant documentation.• Serves as a resource during accreditation and other survey activity.• Travel to individual branches up to 20% per request• Other duties as assigned.
Qualifications
• Requires a clinical background, degree in nursing, physical therapy, or occupational therapy from an accredited or approved school.• Two years of experience in health care utilization review or home care.• Two years prior home health or hospice experience required.
• Expert written and verbal communication skills• Strong interpersonal skills• Knowledge of the regulatory requirements at the state, federal, and local level• Ability to prioritize tasks and manage multiple projects• Strong analytical and problem-solving skills with attention to details• Ability to utilize a personal computer and other office equipment.• Proficient use of Electronic Medical Record software.• Proficient use of Microsoft Office Suite—Excel, Word, and PowerPoint• Solid ability to learn new technologies and possess the technical aptitude required to understand flow for data through systems as well as system interaction.
About our Line of Business
BrightSpring Health Services is a leading provider of complementary home and community-based pharmacy and health services for complex populations in need of chronic and/or specialized care. Through the company’s pharmacy and provider services to seniors and specialty (including behavioral) populations, we provide comprehensive care and clinical services in 50 states to over 360,000 customers, clients and patients daily. The company’s services foster greater patient and family satisfaction, improve outcomes and reduce health care system costs, and are supported by industry-leading quality outcomes. For more information, visit www.brightspringhealth.com. Follow us on Facebook (https://www.facebook.com/brightspringHS/) , Twitter (https://www.twitter.com/BrightSpringHS/) and LinkedIn (https://www.linkedin.com/company/brightspringhealth/) .
ALERT: We are aware of a scam whereby imposters are posing as employees from our company. Beware of anyone requesting financial or personal information. We take pride in creating a best-in-class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card, driver’s license, bank information, or payment for work equipment, etc.) from you via text or email. If you are suspicious of a job posting or job-related email mentioning our company, please contact us at TalentAcquisition@brightspringhealth.com .
Click here (https://www.brightspringhealth.com/careers/frequently-asked-questions/) for additional FAQ information.
Job LocationsUS-KY-LOUISVILLE
ID 2024-144017
Line of Business BrightSpring Health Services
Position Type Full-Time