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Summary This position is located in the Healthcare System Robley Rex VA Medical Center Remote Patient Monitoring-Home Telehealth (RPM-HT) Program and performs a variety of program support functions. It will serve as the PSA (Program Support Assistant) for the RPM-HT Program which is aligned under Telehealth Services and Patient Care Services. This position reports to the Nurse Manager (NM) of the RPM-HT. Responsibilities THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION Duties include but may not be limited to: Serve as back-up timekeeper. Communicate with patients within the program. Address program administrative needs. Serve as a point of contact for Veterans, medical center staff, community agencies and others who contact the office. Establish administrative contacts at the local and network levels to support and further develop the RPM-HT Program. Assists with receiving and processing documents and reports in accordance with established procedures. Maintain inventory of office supplies. Gathers, prepares and interprets data for various admissions, discharges and patient census reports. Uses word processing software. Work Schedule: Full-time; Monday-Friday, 7:30am - 4:00pm Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details. Qualifications QUALIFICATIONS To apply for this position, you must have the following qualifications: TYPING PROFICIENCY: This position requires the skills of a qualified typist. In addition to meeting the experience requirements, you must self-certify that you are able to type at least 40 words per minute. AND SPECIALIZED EXPERIENCE: You must have at least one (1) year of specialized experience equivalent to the next lower grade level (GS5) in Federal Service that includes performing the following duties: Prepares documents for approval.; Notify Leadership and responsible parties of impending suspense dates.; Uses machines, tools, instruments, or equipment effectively.; Handles customer related issues with tact and diplomacy.; Manages calendar to include scheduling/rescheduling appointments and resolving scheduling conflicts.; Answer telephone calls and routes messages as appropriate.; Serves as Timekeeper. You will be rated on the following Competencies as part of the assessment questionnaire for this position: Clerical Communications Computer Skills Manages and Organizes Information IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Physical Requirements: The work is mostly sedentary in nature. Typically, the employee sits comfortably to do the work. However, there is walking; standing; bending and carrying of light to medium weight items such as equipment/devices, papers, books, etc. often up and down flights of stairs across the VA Campus. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. Additional Information Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities (i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities), and/or disabled veterans with a compensable service-connected disability of 30% or more. For more information on how to apply using this appointment authority via the Selective Placement Coordinator within the office, contact the facility Human Resources Department at (502) 287-4000. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation and be found well-qualified (have a final rating of 85 or more before any Veterans preference points) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. This job opportunity announcement may be used to fill additional vacancies. Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.