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ABOUT THIS POSITION

The Engineer is responsible for end user hardware and software deployment, support, and retirement, including phone support via the team’s call center. Experience supporting a distributed workforce to include users across all company office locations and remote end-user support. Additional responsibilities may include the configuration, deployment, maintenance, support, and retirement of hardware and software assets; maintenance of required assets and chain of custody documentation; support of the company’s Technology Service Management system; adherence to defined SLAs; and execution of exceptional support and customer service.

WHAT YOU'LL DO

• Provides Tier 1 and Tier 2 end user hardware and software support in the Technology call center and in field locations as required

• Provides excellent customer through all mediums of communication

• Creates, updates, and maintains a department knowledgebase of support articles for troubleshooting

• Deploys, configures, and supports end user software, hardware, phones, and mobile devices

• Maintains Asset Management and chain of custody documentation for company-owned devices

• Maintains Asset Management information and licensing compliance for deployed software

• Supports the company’s audio-visual conferencing systems

• Manages the technical aspects of team member onboarding and termination

• Gears team members’ physical office space with the technology required for occupancy

• Configures print queues on the print server infrastructure and installs on end user devices

• Conducts and/or monitors the team’s recurring tasks and maintenance checklists

• Identifies trends in support issues and system failures, and proposes solutions

• Maintains both personal and team-wide workspaces to ensure efficient performance and a positive environment

• Participates in the team’s weekly 24x7 on-call rotation

• Works with the Manager to provide input on yearly goal planning, budget planning, and opportunities for growth

• Additional duties as assigned

WHAT YOU'LL NEED

• Clear and concise written and verbal communication skills

• Strong analytical and troubleshooting capabilities

• Strong organizational skills and the ability to prioritize tasks without direct supervision

• Demonstrated customer service skills

• Bachelor’s degree in related field or equivalent work experience

Preferred Skills:

• 0-1 years of related work experience

ABOUT WAYSTAR

Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.

Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.

Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar (https://twitter.com/Waystar) on Twitter.

WAYSTAR PERKS

• Competitive total rewards (base salary + bonus, if applicable)

• Customizable benefits package (3 medical plans with Health Saving Account company match)

• Generous paid time off starting at 3 weeks + 13 paid holidays including 2 personal floating holidays

• Paid parental leave (including maternity + paternity leave)

• Education assistance opportunities and free LinkedIn Learning access

• Free mental health and family planning programs, including adoption assistance and fertility support

• 401(K) program with company match

• Pet insurance

• Employee resource groups

Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Category: Technology/Engineering

Job Type: Full time

Req ID: R1970