Job Information
Eastern Bank Fraud Operations Manager in Lynn, Massachusetts
The Fraud Operations Manager is responsible for Operations division evaluation and execution of drivers that support the strategy of fraud detection and prevention, overall efficiency, and technology advancements.
Overall Management Responsibilities: Management for all fraud operations functions: Designs, implements, and oversees all aspects of Fraud Operations function, including staff, processes, systems and reporting to identify, monitor and control business line efficiencies and risks. Provides strategic recommendations to senior management based on KRIs and KPIs. Evaluates processes, systems and vendors for opportunities for continuous process improvements, ensuring all comply with regulatory requirements and expectations and the Bank’s policy requirements and risk tolerance.
Operations: Unit Management
Works with leadership, key business partners and Fraud Operations team to establish fraud trends and risk tolerance triggers and risk mitigation rules. Builds program and documentation to support fraud strategy.
Leads efforts in financial analysis of card claims and fraud alerts . Builds and reports fraud metrics.
Monitors the effectiveness of fraud program. Maintain oversight of policies, practices, and standards.
Creates operating procedures and key controls to support fraud detection and mitigation
Leads and participates in fraud governance meetings. Memorializes decisions, tracks and articulates progress in enterprise fraud initiatives.
Manages day-to-day operations of the group as well as identifies opportunities of improvement and lead specialized projects.
Participates in developing division strategic plan and sets goals and priorities based on the direction set for the unit; follows through to ensure that objectives are met.
Develop and coach staff within the departments. Lead workflow and efficiency efforts within the department/division.
Develop internal alliances with stakeholders for a more effective end to end operational process
Develops and maintains operating budget for cost center.
Operations: Compliance, Risk and Audit Management
Manage audit and risk activities for this area. Execute on Monitoring and Testing Requirements.
Maintain effective BCM, Compliance, Vendor and Risk programs and assessments within unit.
Service as Primary Fraud Operations Operational Impact Team member
Operations: Technology utilization
Manage the utilization of applications for deposit, payment, card and other fraud-related identification and prevention parameters. Continuous evaluation of the department’s technologies effectiveness utilization and risk rating. Lead project associated with implementation or integration of fraud and loss identification, prevention and mitigation related technologies.
Problem Solving and Decision Making:
This employee is required to perform assigned job duties independently and responsibly. This employee is accountable for the quality and accuracy of all Fraud Operations functions.
REQUIREMENTS:
Knowledge of banking processes, laws, regulations, and legislative and regulatory processes are required
Knowledge of banking operations of a financial institutions including regulatory requirements, best practices, key processes, controls and product development.
Technical knowledge of core banking systems, payment systems, and other applications used to identify transactions, detect and prevent fraud and loss, and support and improve operational efficiency and effectiveness.
The candidate must be highly organized, motivated and demonstrate the ability to think creatively and critically and problem solve. Ability and willingness to drive change.
Must possess excellent interpersonal oral and written communication skills including the ability to communicate with all levels of the organization.
Proficient in use of Microsoft Office applications such as Word, MS Excel and PowerPoint.
Education and Experience
Bachelor’s Degree required. Graduate degree or relevant professional designation preferred.
5-7 Years of operations experience gained from working within a financial institution.
Solid Financial Institution knowledge: products, services, and operational workflow.
Skills/Knowledge
The incumbent should possess strong communication and organization skills as well as strong customer service skills and knowledge of general banking principles. Attention to detail is required as well as the ability to multitask in a fast-paced environment. They must be able to work effectively as part of a team and confident on presenting results to management.
At Eastern Bank, we pride ourselves on supporting our employees by offering tremendous opportunity for individual growth. As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us. We are proud to offer comprehensive compensation plans and a benefits program called Total Rewards that includes medical, dental, vision, life and disability insurance, retirement, vacation and tuition reimbursement.
Eastern Bank is an Equal Opportunity Employer of women, people of color, LGBTQIA+, religion, national origin, citizenship, neurodivergence, age, Veterans, individuals with disabilities, or any other characteristic protected by law.
At Eastern Bank, we are dedicated to building a diverse, equitable, inclusive and authentic workplace. If you’re excited about this role but your experience doesn’t fully align with every qualification, we still encourage you to apply! You may be just the right candidate for this position or others across the company. Our Recruitment team is waiting to chat with YOU.