Job Information
Volpara Health Technical Success Manager in Lynnwood, Washington
Who We Are?
Volpara Health{rel="noopener" target="_blank"}?is a purpose-driven company on a mission to save families from cancer. Cancer cases are rising each year; one in eight women will be diagnosed with breast cancer during their lifetime and many are being diagnosed at younger ages. Our world-leading AI-enabled software helps identify people at risk of breast and other cancers to get them on personalized care paths that include additional imaging, genetic testing, risk-reducing medication, surgical intervention, or lifestyle changes.?
Volpara is a Microsoft Healthcare and Life Sciences Partner. 2,000+ health facilities use our software for early detection of breast cancer, including top US cancer screening centers.? We are the global market leader in our space, so come join us and join the fight against cancer!?
Who You Are?
We are seeking a highly skilled and experienced Technical Success Manager to join our team at Volpara Health. A technical success manager?helps customers succeed with products by providing technical support, project management, and consulting.? The main goal of this role is to provide consulting services to help our customers optimize their Epic implementation in order to support a robust risk assessment program that delivers clinical, financial, and operational outcomes. The ideal candidate will have a strong understanding of clinical workflows, project management skills, understands hospital operations, and significant Epic experience. Additionally, experience in radiology, oncology, or breast imaging services is highly preferred.
What you will be doing:
Customer Success and Collaboration
- Work with customer success managers to implement and optimize solutions.
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``` - Collaborate with cross-functional teams to address customer concerns and improve product functionality.
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``` - Compile and analyze customer feedback to identify areas for improvement and make recommendations.
Solution Development and Implementation
- Work with Volpara subject matter experts to develop tailored solutions and project deliverables based on client requirements.
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``` - Develop a strategic technical plan tailored to achieve clients' top goals.
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``` - Guide customers on how to configure, customize, and optimize Epic modules, tools, and interfaces.