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Job Information
EXACT SCIENCES CORPORATION Technical Support Analyst Intern in MADISON, Wisconsin
JOB REQUIREMENTS: Help us change lives At Exact Sciences, we\'re helpingchange how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you\'re working to help others. Position Overview Through hands-on experience as well as observational and mentorship activities, the IT Intern will have the opportunity to learn about several aspects of Information Technology, Biotechnology and working in a real business environment. Primary responsibilities will be to provide support services to Exact Sciences employees; primarily in the Madison locations, but remote support for geographically diverse employees. Essential Duties include but are not limited to the following: Support services management (customer service best practices, ticket escalation/de-escalation procedures, wide-scale communication practices, etc.). User account administration (Provisioning / de-provisioning, account permissions & auditing, and troubleshooting in a Microsoft Active Directory integrated environment). Client PC administration (enterprise level imaging, software deployment, patching, reporting, troubleshooting, and configuration tools & best practices, etc.). Act as a problem solver to drive successful completion of assigned tasks. Establish positive working relationships with team members, vendors and IT customers. Friendly and positive demeanor with a desire to demonstrate the high standards of customer service. Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork. Support and comply with the company\'s Quality Management System policies and procedures. Regular and reliable attendance. Scheduling requirements: Ability to work a designated schedule. Ability to work overtime as needed. Physical requirements: Ability to lift up to 25 pounds for approximately 5% of a typical working day. Ability to work seated for approximately 50% of a typical working day. Ability to work standing for approximately 50% of a typical working day. Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day. Ability to grasp with both hands; pinch with thumb and forefinger; turn with hand/arm; reach above shoulder... For full info follow application link. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state or federal law. Applicable portions of the Company\'s affirmative action program are available to any applicant or employee for inspection upon request. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/347FA240C8FB4FBF