Job Information
MSX International Local Delivery Leader - IBERIA in Madrid, Spain
Local Delivery Leader - IBERIA
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Date:26 Dec 2024
Location: Madrid, MD, ES, 28037
Company: MSX INTERNATIONAL
Are you an experienced Delivery Lead professional? Are you passionate about automotive, and would you like to work with prestigious brands?
MSX International has the job for You!
At MSX we exist to empower movers and makers to thrive in an ever-changing world, by harnessing our expertise and creativity to deliver an exceptional service powered by technology and innovative solutions.
The Role
As a Delivery Leader for Consumer Engagement Value Stream your commitment will be to deliver the highest value quality to the clients and stream the continuous improvement within MSX organization. You will foster standardization based on innovative digital solutions and act as the primary interface between clients and stakeholders.
Participate actively in people management related queries and secure and monitor performance across the local Value Stream and maintain a partnership with local / regional / global client leadership in sales phases.
On a daily basis, the Local Delivery Leader will:
Quality Delivery: Ensure the highest quality delivery of value to current business/customers
Design and Delivery Management : Oversee the design, supply, setup, and delivery management of new business across the value stream at the local level
Value Stream Delivery: Drive the local value stream delivery to meet local targets (aligned with regional and global goals)
Continuous Improvement : Implement lean and continuous improvements across the value stream delivery
Feedback and Innovation: Provide feedback to the regional/global delivery manager on solution development opportunities based on customer interactions and industry knowledge, fostering innovation
Pre-Sales and Sales Support: Support for the local/regional/global client leader during pre-sales and sales phases
People Management and Quality Management System: manage people, establish targets, conduct performance reviews, and monitor employee engagement. Also, oversee project delivery according to the MSX QMS and address corrective actions
Building business cases to demonstrate Return On Investment (ROI), knowledge in feasibility study
Collaborate, communicate, support and share best practices with the Delivery Leaders across all the markets
In your first 90-days you will:
Meet everyone in our team
Attend our corporate induction
Be introduced to our Purpose, Vision and Mission
Learn our Values and Behaviours and embed them into your role
Be set goals and objectives aligned to the MSX strategy
Receive full training on Consumer Engagement main solutions
About You
You have at least 5 years of experience as a PM in call center operation or consumer satisfaction project (automotive industry is a plus)
You have relevant experience in Account Management and are used to catch-up with different projects and clients
You have been a People manager for big teams up to 50 people
You have relevant experience in process improvement and lean methods
You have excelent communication skills
Bachelor’s Degree or equivalent work experience
MS Office365 applications (PowerPoint, Word and Excel)
Spanish language skills on C1 or native level
English language skills on C1 or business excellent level
Ability to communicate empathetically on various levels
Ability to optimize the planning of resources
Previous experience in Profit & Loss Management and Forecasting is a plus
Ability to plan actions on training and coaching for his own domain Community
Certification as Project Manager related to Customer Relation Centers or COPC is a plus
What’s in it for you?
When you join our team, you become part of the MSX International family. It’s more than a job – it’s the opportunity to build a career, make a difference, and be part of an exciting industry.
At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are an inclusion organisation who takes pride in our diverse workforce.
Working pattern and location
40 hours per week
Company car
MSX laptop and cell phone
Indefinite contract
Hybrid work: Flexible working environment, including work from home days
25% to 50% possible mobility for business trips
26 days paid holidays
About MSX:
With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:
Consumer Engagement
Parts, Accessories & Service Performance
Actionable Insights
Diagnostics & Repair Enhancement
Warranty and Repair Efficiency
Technical Information
Learning Solutions
Sales Performance
Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.
The MSXI Purpose
To empower Movers and Makers to thrive in our ever-changing world
The MSXI Mission
To harness our expertise in mobility, the creativity of our global teams,
and the power of technology, to craft tailored and innovative solutions
The MSXI Vision
To enhance every journey in the world of mobility
Please be advised that applications sent via email will not be considered. To ensure that your application will be reviewed by our team, send your CV by clicking the 'Apply' button above.
MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.
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