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Job Information
Abbott Informatics Technical Specialist in Maidenhead, United Kingdom
About Abbott
Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:
Career development with an international company where you can grow the career you dream of.
A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
The Opportunity
We have an exciting opportunity for a Informatics Technical Specialist to join Abbott. Reporting into the Informatics Technical Lead this role will deliver installation, configuration, Integration, training and troubleshooting services for our diagnostics products.
This position works out of our Maidenhead location in the Core Diagnostics division. We’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people.
Minimum Requirements
Bachelor’s or Master’s degree in Computer Science, Information Systems, Medical or Hospital Informatics or related disciplines
Relevant experience installing, configuring and/ or maintaining diagnostics laboratory informatics applications.
Sound understanding of diagnostics laboratory workflows and related technologies
Demonstrated understanding of one or more products such as laboratory information systems, middleware and/or analyser management systems, or inventory management systems used in diagnostics laboratories
Hands on experience implementing, configuring, training and supporting one or more laboratory information systems mentioned above is highly desirable
Able to execute assigned tasks satisfactorily with a high degree of commitment and quality, independently
Technical proficiency with general business applications such as MS Office, MS Project/ SmartSheet Key Competencies
Strong verbal and written communication skills with excellent customer facing capabilities
Attention to detail and a concern for quality
Able to innovate and willing to bring ideas forward, escalate issues and risks in a positive way
Key Responsibilities
Become a trusted advisor to customers
Identify customer needs, propose solutions, and resolve problems
Provide feature/ product enhancement input based on customer feedback
Maintain and assume accountability for a culture of high customer service Operational
Execute project work plans with a focus on timely completion & risk mitigation
Track and report on assigned project aspects on a regular basis
Configure and integrate products to customer specifications; deliver training
Provide customer support assistance, as needed
Revise and keep up to date, all project documents and systems of record
Travel will be required for this role across UK/Ireland
WHAT WE OFFER
As you’d expect from a global healthcare company, we offer a fantastic range of benefits including competitive salaries, a superb defined contribution pension scheme, private healthcare, life assurance and a flexible benefits scheme.
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com , on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call 224-667-4913 or email corpjat@abbott.com
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