Enable America Jobs

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

Inspiring Innovation is a core value at ADP and Compliance Solutions-Registration Services we are the entrepreneurial test-ground for ADP, featuring those ‘beyond payroll' services that offer clients unique opportunities to stay in compliance and improve process efficiencies while reducing taxes and other expenses. ADP is recognized as an innovation leader, and is on the Forbes list of the top 100 Most Innovative Companies in the World.

Client support at ADP. It's all about enabling the clients we serve to be more effective employers. You can make it happen by collaborating with other ADP Associates to ensure our products and services deliver winning results. The expert support you provide can make our workforce solutions stand out in an increasingly competitive global marketplace.

The Compliance Solutions Registration Services Consultant is responsible for ensuring satisfaction and providing Stellar Service to ADP's Registration Services’ clients who are in need of guidance in registering their businesses to various agencies.

• This role will use multiple tools and resources in order to develop an accurate and comprehensive process for ID Registration and response to inquiries relating to the processing ID registrations.

• Provides support to clients in reviewing open cases, coordinating with the agency, and maintaining client experience

• The role also provides technical and operational support on regular production issues, processes and procedures, resolves product and client s concerns and/or opportunities by utilizing product knowledge and organization acumen

• Develop relationships internally and externally that foster collaboration; maintain a knowledge level of support areas conducive for effective analysis of solutions.

• Provide Service Excellence to your own client base in addition to supporting internal associates

• Answers basic client questions regarding Registration Services including though not limited to funding, daily errors, maintenance reports, agency notices and amendments.

• Other related duties as assigned.

Essential Responsibilities

% of Time Level I

Job Responsibility

70%

Provide technical support to internal and external users regarding the resolution of production issues, processes, and procedures; respond promptly and professionally; Serve as a consultant in servicing ADPs products/technologies pertaining to Tax Registration Services

15%

Reviews open cases to its completion. Provide assistance clients and internal associates

15%

assist in all technical problems (i.e. website navigation, jurisdiction compliance requirements etc.) for the multi-products supported by Compliance Solutions. Effectively troubleshoot, replicate and develop workarounds as needed and in interim to ensure client service. Document and communicate the results to internal and external users, leadership and SMEs

REQUIREMENTS

• 1-2 years of customer service experience preferred.

• Communication and telephone etiquette skills are required.

• Strong client relationship skills

• Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards

• Ability to learn and apply basic concepts in new situations

• Initiative: the ability to seek out answers, solutions, and positive outcomes for both the client and ADP

• Organizational Skills: the ability to multi-task, set priorities, and follow up in a timely manner

• Proficiency in the latest web technologies and working knowledge of various operating systems

• The ability to collaborate and work in a team environment as well as work independently and make sound decisions

• Able to adapt to a fast paced environment

• Excellent time management skills

• Excellent Communication skills both verbal and written

• Bachelor’s Degree is required or equivalent in education and experience

Competencies

• Delivering service excellence and satisfaction to all clients - internal, external, diverse and emerging

• Results Accountability - Maintaining focus to deliver results in a fast-pace and diverse environment.

• Impactful Communication - Shares ideas and information across multiple audiences to drive the business need

• Relationship Building - Collaborates effectively with colleagues and clients to achieve and surpass shared goals

• Client Focus - Ability to understand client expectations and provide excellent service to fulfill client expectations

About ADP : We power organizations with insightful solutions that drive business success . Consistently named one of the "Most Admired Companies" by FORTUNE ® Magazine, and recognized by Forbes ® as one of "The World's Most Innovative Companies," ADP has over a half-million clients around the globe and 60+ years of experience as a world-wide leader of business outsourcing solutions.

ADP is an Equal Opportunity Employer. ADP believes that diversity leads to strength.

1-2 years of customer service experience preferred to work on a project-based tasks Communication and telephone etiquette skills are required. Strong client relationship skills Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.