Enable America Jobs

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Resiliency Analyst is part of UnitedHealth Group’s Global Crisis Management (GCM) Program. GCM is responsible for coordination and communication of incidents, events, and crisis that impact UHG people, property, and reputation. This role supports incident response, program administration, situational awareness monitoring, and process improvement.

Primary Responsibilities:

• Provides proactive situational awareness by globally monitoring and analyzing time sensitive information from multiple sources such as internal tools, government, feeds, and traditional/social media channels

• Creates daily and weekly reports, providing actionable intelligence to support effective decision making by business leaders and Enterprise Global Crisis Management Team

• Outreach to local and Segment leadership to make them aware of potential risks and determine support needs

• Triage & assess incidents to determine the need to escalate events to the GCM Leader. Manage incidents through resolution with appropriate stakeholders

• Supports GCM Leaders during events and crisis, setting up meetings, documenting notes and decisions, gathering data, sending emergency communication, and updating program tools

• Responsible for portions of the GCM Program Administration documenting best practices, procedures, and job aides

• Develops and provides training to GCM stakeholders on tools and process changes

• Leads or participates on projects that support improvements of GCM processes and tools

• Provides 7x24 On-call support during and after normal business working hours. This may include gathering time-sensitive information needed to develop situational awareness and support decision making

• Demonstrates exceptional organization, attention to detail and communications skills, including the ability to listen effectively, understand varied business concepts, and effectively communicate clearly and concisely verbally and in writing

• Utilizes excellent presentation skills to interface with senior leadership

• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• 3+ years experience in incident response, crisis management, emergency management, business continuity, intelligence analysis.

• 3+ years experience working within a command/operation’s center environment.

• Knowledge or experience of Salesforce, Emergency Mass Notification Systems, Geospatial Situational Awareness tools, MS Office

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

#LetsGrow