Job Information
Fairmont Chief concierge in Makkah, Saudi Arabia
Company Description
Makkah Clock Royal Tower, A Fairmont Hotel, is located only a few steps away from the Masjid Al Haram and the Holy Ka’aba. This 76-story hotel, one of the world’s tallest, is the focal point of the Abraj Al Bait Complex, part of the King Abdul Aziz Endowment Project, is the iconic symbol of hospitality in the Holy City. The hotel authentic hospitality is seen throughout 1618 guest rooms and suites are thoughtfully and elegantly appointed-with extravagant amenities and five-star services that allow for peaceful reflection and repose.
Job Description
Supervises and directs Concierge, Bell Desk activities and Bell Staff as well as Doormen, Valet Parking and airport transportation requirements
Provides information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of interest to guests
Recommends first and foremost the hotel’s own Food and Beverage outlets before outside restaurants, with full knowledge of the outlets (e.g. cuisine, operating times, etc.)
Ensures the lobby is always kept in an orderly fashion and that ashtrays are kept clean
Prepares efficient work and vacation schedules for Concierge, Doorman, and Bell Services, taking into consideration project occupancy and forecasts and large group movements
Ensures that all Concierge, Doormen, Valet, and Bell staff are neat, clean and punctual at all times and that they perform the task assigned to them promptly and efficiently
Handle problems associated with guests and liaise with department heads or executive management in the absence of the Front Office Manager
Maintains a comprehensive, current and guest focused set of departmental standards and procedures and implements them through thorough on-the-job training
Ensures training needs analysis of departmental staff is carried out and training programs are designed and implemented to meet those needs
Conducts probation and formal performance appraisal discussions; coaches, counsels and disciplines staff, providing constructive feedback to enhance performance
Other duties as assigned
Qualifications
Fluency in Arabic and English is a must
Minimum 5 years experience as Chief / Head Concierge
Ability to multitask and work under pressure.
Additional Information
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