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Ramada by Wyndham Manama City Centre is now seeking a Front Office Manager to join our team in Bahrain

Job Summary

The Front Office Manager supervises team members working in the reception area of the hotel and make sure guests fell welcome. Typical resume samples for this role list duties like assigning tasks, optimizing the check-in process, taking corrective actions when necessary, evaluating customer satisfaction, and scheduling shifts.

Education & Experience

• A minimum of 2 years of experience as a Front Office Manager

• Proficient in hotel front desk software such as Opera

• Good understanding of procedures and practices in the hospitality industry.

• Excellent written and verbal communication skills.

• Strong organizational and time management skills.

• The ability to provide exceptional guest service.

• Good leadership and training abilities

General Requirements

• Maintain a good relation with high producing corporate and travel agents.

• Make sure all front line staff, reception, reservation, concierge, and telephone operators are providing a high standard of service.

• All VIP arrivals are provided with a very high standard of service.

• To carry out systematic check in the front of house area for maintenance requirement, repair or refurbishments, ensuring that there are auctioned immediately.

• To ensure that luggage is delivered to and collected from guest room speedily.

• To make sure that guest accounts are balanced daily and inform the General Manager for any variance.

• Handle guest complains in a professional manner.

• Make occasional sales call to major corporate/Government accounts.

• Recruit, train and motivate all front office subordinates.

• Keep regular contact to airline area managers for any layover/transit business.

• Provide all the necessary data to the director of sales when organizing the marketing plan.

• Up sell room during high /busy dates to maximize revenue.

Train front office staff to sell all other hotel outlets including food and beverage outlets

Fundamental Requirements

• To ensure that check in procedure are strictly adhered.

• To ensure maximum room occupancy within agreed overbooking policy.

• To ensure that credit control procedures are strictly adhered to, that no bill exceeds the stipulated limit without prior approval and that written confirmation, purchase order, or orders are on file.

• Ensure top producing accounts are protected during high book dates and inform them accordingly.

• Ensure that all repeated guest are treated as VIP and amenities are extended throughout their stay.

• To ensure that newspapers and any parcels belong to the guest are delivered without any delay.

• To ensure that the hotel is marketed in all global distribution channels including internet booking.

• To increase revenue by having a good relationship with airline managers for any lay over business.

• To hold regular performance appraisal with all senior staff, identifying areas for development and training needs and ensuring that training effected.

• Ensure all front office management operation is in line with the hotel policy.

• Provide high degree of professional service to arriving and departing guests.

Maximize high room revenue using yield and revenue maximization formula

Other Requirements

• Control guest transportation requirements and oversee vehicle availability.

• Attend regular management team meeting and advise hotel occupancy to the executive team.

• Work very closely with housekeeping department to guarantee the right product is served to the guest.

• Ensure all guest service area including lobby are clean and safe.

• Make sure all out of the hotel surrounding area are clean and safe and see the security of guest.

• Update the senior management on daily basis hotel occupancy and forecast for the coming dates.

• Inform the general manager about hotel occupancy of other hotels in the city and offer information of ways to increase revenue.

• Operate in a safe and environmentally friendly way to protect guests’ and associates’ health; security and safety, as well as protect and conserve the environment

COMPANY OVERVIEW:

Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries on six continents. Through our network of approximately 872,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.

Job Location: Ramada Manama City Center, Building 3236, Road 4654, Block 346, Al Seef District, Manama, N/A N/A

Employment Status: Full-time

Employment Disclaimer

In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.