Job Information
Kanaan Communications, LLC Load Management Center Assistant in Manassas, Virginia
Overview and Essential Functions
Load Management Center Assistant
Join us!
This is an exciting opportunity to join the Load Management team at UtiliQuest, LLC as a Load Management Center Assistant . UtiliQuest, LLC a leading provider of quality underground utility damage prevention for over three decades. With headquarters located in Alpharetta, Georgia just north of Atlanta, we have offices located in states including California, Indiana, Ohio and the Eastern US from Florida to New York with over 2,500 employees. Founded in 1998, UtiliQuest is a subsidiary of Dycom Industries, a leading provider of specialty contracting services to the telecommunications and infrastructure industry.
Meet the team
The Load Management Center Assistant plays a critical role in supporting the Load Management Center Manager and Supervisor in coordinating the work assignment of Damage Prevention Technicians. As a result, we hold ourselves to high standards and expectations in providing excellence in ticket management. It is key that you are a self-motivated professional with strong work ethic, organizational, time management and interpersonal skills, and are ready to add value to our team on day one. The Load Management Center Assistant reports directly to the Operations Manager and supports the entire team. In this role, the ideal candidate will be highly organized with the ability to prioritize multiple tasks.
The day to day
Primary duties may include, but are not limited to:
Reviews tickets to be worked by Damage Prevention Technician to ensure work is complete in a timely manner.
Dispatches emergency work to the appropriate Damage Prevention Technician.
Assists Management in proactively addressing workload priorities.
Responds to internal and external complaints and resolve issues in a timely manner.
Proactively reduce unnecessary dispatches by critically scrutinizing tickets using all available tools.
Assist in the coordination of Damage Prevention Technician daily activities.
Reads and interprets plats and design documents.
Applies critical thinking skills to understand problems, analyze facts and anticipate results to make decisions based on available information and meet deadlines.
Promotes and maintains a strong safety culture and ensures quality standards are being met.
Other duties as assigned.
Qualifications
What do you need?
Required skills for success:
High school diploma o r GED equivalency required.
Must be able to pass a pre-employment drug screen and background check.
Upon employment, will be subject to random drug testing in compliance with federal, state and company guidelines.
Proficiency in QManager, Microsoft Office, Excel and Google Suite with the ability to learn new systems and software related to the role .
Strong Interpersonal skills and ability to interact and work with staff at all levels.
Excellent written and verbal communication skills.
Ability to project professionalism in client and employee interactions.
Ability to be resourceful and proactive when issues arise.
Collaborative approach and friendly attitude when supporting Teams.
Benefits and Company Summary
What we offer…
Weekly Paychecks
Medical, Dental, Vision and Prescription Plans
Flexible Spending Accounts
Short and Long Term Disability
Supplemental Life and AD&D
401(k) Retirement Savings w/ Company Match
Stock Purchase Plan
Company Discounts
Legal Insurance
Paid Time Off and Holidays
UtiliQuest, LLC has been a leading industry provider of quality underground utility damage prevention for over three decades, with headquarters located in Alpharetta, Georgia just north of Atlanta, we have offices located in states including California, Indiana, Ohio and the Eastern US from Georgia to New York with over 2,500 employees. Founded in 1998, UtiliQuest is a subsidiary of Dycom Industries, a leading provider of specialty contracting services to the telecommunications and infrastructure industry.
To learn more about our company and benefits, please visit our website UtiliQuest Careers
EEO
Our Company is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind including, based on disability and protected veteran status. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local laws.
The Company also prohibits harassment of applicants or employees based on any of these protected categories. It is also the Company's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. Please visit the following URL to view the EEO is the Law poster and the Supplement. (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm)
The Company also does not consider criminal convictions to be an absolute bar to employment and will consider qualified applicants with criminal histories.
Applicants applying for positions in Illinois are not required to disclose arrests or sealed or expunged records of convictions.