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Customer service representative for veterinary hospital. A summary of the position responsibilities will be available when you drop off or submit your resume on-line. Along with your resume please include 1-2 paragraphs explaining why you would be a good candidate for a customer service representative in a veterinary hospital.

Skills required for this position:

1. Customer Service
   1. Greet clients and their pets
   2. Maintain relationships with clients
   3. Answer customer or public inquiries
   4. Accept and address customer or public complaints
2. Communication skills
   1. Appropriate telephone etiquette
   2. Appropriate oral and written communication skills
   3. Ability to obtain spoken or written information from clients
   4. Understand and verbalize basic animal habits or needs
3. Ability to work as a team member
4. Operate business machines
   1. Use computers to enter, access or retrieve data
   2. Prepare records of customer charges
   3. Maintain appointment calendar
   4. Maintain inventory of office forms
   5. Route multi-line telephone calls
   6. Process invoices
   7. Process credit transaction
   8. Collect payment
   9. Monitor currency, coin, or checks in cash drawer
5. Perform appropriate record keeping of client details, patient reports, and files.
   1. Distribute correspondence or mail
   2. File or retrieve paper documents and related materials
      1. Examine files or documents to obtain information

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``` 5. 1. 2. Examine documents for completeness, accuracy, or conformance to standards 3. Fill out business or government forms 4. Maintain account records 5. Prepare billing statements

6. Use animal disease control techniques