Job Information
Nordstrom Customer Experience Specialist - Nordstrom Local Manhattan Beach in Manhattan Beach, California
Job Description
The ideal Customer Experience Specialist is motivated, detailed oriented, and committed to providing outstanding customer service every day. In this role, you’ll wear many hats from working with stylists to processing merchandise to supporting in-store events.
A day in the life…
Welcome customers by being an effective storyteller and skilled at engaging with diverse audiences
Quickly understand a customers’ needs; with an emphasis on connecting customer to a service such as Online Order Pickup, Alterations, Styling, Returns, Gift Wrapping, etc.
Communicate with customers in a professional manner including but not limited to; answering phones; communication via email, providing feedback on trend, fit and style etc.
Understand and support of back of house processes, including inventory management and assisting with maintaining organization, cleanliness and more
Support event execution – point of contact for RSVPs, track customer contact information, door greeter etc.
For some shifts - responsible for opening and closing the building, following the proper security procedure
Light cleaning duties: sweeping, dusting, vacuuming, dishwashing, and restroom maintenance
You own this if you have…
A high level of ownership, accountability and initiative
The ability to identify opportunities that benefit the customer and build solutions that meet the customers’ expectations, including resolving any issues
The ability to quickly adapt to new initiatives, concepts, and services within the store
Proven success in working in a fast-paced environment with the ability to multi-task
The ability to frequently lift and carry between 1- 25 lbs and occasionally 25- 50 lbs
A basic understanding of technology tools and computer applications such as Microsoft Outlook, Booking Bug, Excel, and more
We’ve got you covered…
Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com .
© 2022 Nordstrom, Inc
Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.
Pay Range Details
The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.
California: $19.15-$19.95 hourly
About Us
We’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it.
Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.
CUSTOMER OBSESSEDWe strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.
OWNERS AT HEARTWe treat every interaction as an opportunity to make an impact and deliver excellence.
CURIOUS AND EVER CHANGINGWe approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.
HERE TO WINWe’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.
WE EXTEND OURSELVESWe treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.
Come on! Join us!