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JOB DESCRIPTION

Responsible for the oversight of nursing operations throughout a care center. This includes, but is not limited to, staffing, recruitment, labor relations, clinical nurse practice, supply chain and budget management, education, employee performance evaluation and management, quality improvement, medical records, internal and external regulatory and survey requirements. Serves as a liaison among multiple stakeholders, including administration, physicians, patients, families, nursing staff, therapy staff social workers, case managers, support staff and other members of the organization. Ensures the program meets the highest standards of patient care, is responsible to the needs of the organization and is financially responsible.

RESPONSIBILITIES

• Direct the Clinical performance of the applicable services and patient populations served.

• Oversee quality improvement and performance improvement initiatives, with detail on nurse sensitive indicators and core measures success within the MSMC.

• Facilitates interdisciplinary rounds to ensure compliance with the patient management plan and the appropriate length of stay for each patient.

• Maintains, review, and updates all specialty policies in accordance with the hospital standards, and regulatory and professional standards.

• Benchmark patient and staff satisfaction and provide strategies that are outcome based for quality care.

• Assesses patient care needs and monitors patient satisfaction. Addresses and resolves patient complaints in a timely manner. Sees complaints as an opportunity to reassess and improve processes as well as an opportunity for staff education and development. Works to cultivate expectations of individual staff accountability.

• Perform all aspects of the role within an interdisciplinary, team-building manner, optimizing customer services at every opportunity.

• Closely supervises and communicates with subordinate administrators to ensure high standards of nursing prevail across all shifts, ensuring optimum care and satisfaction on a continual basis.

• Encourages and facilitates professional growth and development of staff. Facilitates flow of information from other departments to staff. Coordinates education programs for staff. Evaluates staff performance on an ongoing basis and completes staff performance appraisals in a timely manner.

• Provides recognition of exemplary employee performance and provides employee counseling as necessary.

• Participates in pilot studies of new products and research projects.

• Supports nursing education and preceptorships, providing an optimal learning environment. Ensures staff are afforded opportunities for professional growth and development that support both new and existing programs of care.

• Direct fiscal management of human resources, supplies and capital expenses.

• Prepares and monitors salary, operational, and capital budget. Monitors use of unit supplies and equipment. Reviews non-productive time for each employee.

• Understands and supports all financial aspects of the program, including revenue cycle, and supply chain.

• Direct bed management and patient access activities within the clinical specialty.

• Participates fully in all JCAHO/CARF/DOH survey activity, remaining knowledgeable about changes in standards and updating practices to reflect those changes.

• Demonstrate personal and professional development at an executive level.

• Provide an accurate understanding and application of Labor Relations principles within the management of staff.

• Remains current in legislative, regulatory, and clinical practice issues as they relate to both nursing and to the transplant program.

QUALIFICATIONS

Education Requirements:

• Master?s in Nursing/Health related field is required, Doctoral degree preferred

• Certification in Related Professional Development/Executive Leadership is Preferred

Experience Requirements:

• 3-5 years minimum demonstrated clinical and nursing administrative expertise in the area of nursing practice assigned.

Licensing and Certification Requirements (if applicable)

• Licensed as a registered nurse, Issuing Agency: Department of Health/Office of Professions in the state of New York.

• Basic Life Support (BLS) Issuing Agency: AHA

Non-Bargaining Unit, BFY - Aids Non Nursing - STL, Mount Sinai St. Luke's

ABOUT US

Strength Through Diversity

The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education, and advancement as we revolutionize medicine together. We invite you to participate actively as a part of the Mount Sinai Health System team by:

• Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential.

• Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing side-by-side in support of colleagues who experience discrimination.

• Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers.

At Mount Sinai, our leaders strive to learn, empower others, and embrace change to further advance equity and improve the well-being of staff, patients, and the organization. We expect our leaders to embrace anti-racism, create a collaborative and respectful environment, and constructively disrupt the status quo to improve the system and enhance care for our patients. We work hard to create an inclusive, welcoming and nurturing work environment where all feel they are valued, belong and are able to advance professionally.

Explore more about this opportunity and how you can help us write a new chapter in our history!

“About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 43,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes approximately 7,400 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics and top 20 in Cardiology/Heart Surgery, Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 14 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

The Mount Sinai Health System is an equal opportunity employer. We comply with applicable Federal civil rights laws and does not discriminate, exclude, or treat people differently on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, or gender expression. We are passionately committed to addressing racism and its effects on our faculty, staff, students, trainees, patients, visitors, and the communities we serve. Our goal is for Mount Sinai to become an anti-racist health care and learning institution that intentionally addresses structural racism.”

EOE Minorities/Women/Disabled/Veterans

Requisition ID : 3017248