Job Information
Lake Chelan Casino Security Officer (LCC) in Manson, Washington
Summary:
The incumbent is a pivotal member of our operations which requires a high-level of integrity. Responsible for, but not limited to: the safety and protection of patrons, employees and casino property; promotes superior guest relations and a safe, friendly environment by preventing/reporting unsafe and illegal behavior within the applicable laws, guidelines, policies and procedures.
Essential Functions:
- Responsible for securing and protecting company assets, team members, and guests.
- Responds to emergencies or arranged assignments with appropriate diligence for the situation.
- Performs perimeter checks and internal checks of building(s); systematically checks effectiveness of locks while performing checks.
- Investigates and seeks resolutions to patron complaints and other guest service issues.
- Observes and reports incidents, procedure violations, safety hazard violations, and criminal activities as they occur.
- Coordinates with appropriate law enforcement agencies concerning all criminal activity taking place on Colville Gaming property, including investigations of criminal and civil violation incidents.
- Writes and distributes incident reports to appropriate departments immediately following incident.
- Restricts and prevents access to sensitive casino areas by unauthorized persons.
- Transports company property and assets -- e.g. machine/sports wagering kiosk drops, assets between sites, etc.
- May prepare daily, monthly and annual paperwork and any reports according to department and company needs as assigned.
- Removes unruly, belligerent and intoxicated persons from casino premises, as directed by casino management.
- Helps to ensure compliance with all departmental, company, gaming, state and federal laws, policies, procedures and any other applicable rules and regulations; enforces all required safety codes.
- Maintains company, employee and patron information confidentiality.
- Performs assigned work duties in a guest service, friendly and safe manner.
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``` - Operates and maintains office equipment, including but not limited to: computer, programmable telephone system, programmable fax and multi-use photocopier.
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``` - Provides a high standard of professionalism and guest service. - Performs other duties and special projects as assigned.
Knowledge, Skills, and Abilities (Minimum Qualifications):
- High School Diploma or GED required.
- Must have previous law enforcement / security experience; OR
- Experience in a casino environment.
- Valid Washington State Driver's License is preferred.
- Must be able to proficiently read, write, and speak English.
- Must have skill in writing reports.
- Must have excellent observation skills.
- Must be able to possess a current and maintain a valid Tribal Gaming License.
- Must possess certification in both CPR and basic first aid within first 90 Days.
- Working knowledge of security systems and safety procedures preferred.
- Must have exceptional verbal and written communication skills.
- Must be professional at all times.
- Must be able to express proper etiquette.
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``` - Ability to be fair, consistent, honest, and unbiased.
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``` - Must be able to follow directives and assigned schedule. - Must be computer literate with proficiency in Windows based programs and ability to operate general office equipment. - Must successfully complete required training; this includes completing formal basic security officer training.
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``` - Ability to communicate professionally in written, verbal, and non-verbal format while portraying a friendly tone, word choice, and body language.
Cover shifts as needed and ability to work variab