Enable America Jobs

Work Location:

Markham, Ontario, Canada

Hours:

35

Line of Business:

TD Insurance

Pay Details:

We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description:

TD Insurance is an integral part of TD Bank Group (TD) and we're driven to provide legendary experiences and trusted advice to our customers. We help protect our clients from the ‘accidents of life’ by offering a wide range of products, including credit protection, life, health, travel, home, and auto insurance. With more than three million clients, TD Insurance products and services are available through a network of more than 1,000 TD branches and online.

The TD Insurance brand, through its TD Insurance Credit Protection and TD Insurance Life and Health brands, is the number-one provider of critical illness insurance and direct life and health products in Canada premium origination in Canada. Through its TD Insurance Meloche Monnex and TD Insurance Home and Auto brands, TD Insurance is also the largest direct-response insurance group in the country.

The TD Insurance Accident Benefits Claims Department is responsible for delivering ease and value to our customers through simple, fast and fair claims resolution. Our department also ensures financial results by focusing on the client experience, strong risk management, a well-run operating model and by being an extraordinary place to work.

Job Details

If you're analytical, organized and have a passion for health and recovery, we want you to join our team. Reporting to the Team Manager, this role handles predominantly medical files. You'll be provided with opportunities to develop professional and technical competencies.

As the Accident Benefits Claims Advisor, you'll identify and meet client needs by acting with urgency, ensuring a timely and thorough investigation of the claim, and identifying client eligibility and/or entitlement to their available benefits. You'll also ensure injured clients have quick access to all available benefits so they can return to optimal function.

What You'll Do

No matter where you work at TD you’ll make a meaningful impact, grow your skills, and thrive in our culture of care. As a valued member of our Accident Benefits Claims Team your work will involve a range of complexity and may include the following accountabilities:

*Make an Impact:  *

• Gather, organize, and verify documented information from all available sources to ensure a thorough and complete compilation of facts required to resolve the claim.

• Interpret reports and evidence to draw accurate conclusions about proposed treatment(s) and/or repairs and/or actions.

• Maintain effective case handling, priority of payment, loss transfer, and loss reserving for routine telephone claims.

• Evaluate non-complex medical files and recommend treatment plans that do not result in the individual requiring time off from work.

• Contribute to team productivity objectives by maintaining a positive file count and open/close ratio.

*Experience Growth:  *

• Remain current in case law, legislated regulatory changes and recent settlements which impact accident benefits claims.

• Support other TD Insurance businesses during critical events and peak volumes. Partnered Claims Teams include:

• First Response Center

• Catastrophe Claims

• Automobile & Residential Claims

*Cultivate our Culture of Care:  *

• Consider every case as unique; use non-biased methods to achieve file resolution that result in a fair and equitable claim settlement.

• Build positive relationships with clients by promoting clear treatment plans and recovery processes while maintaining timely progress updates to disability files.

• Participate fully as a member of the team and contribute to a positive work environment

Job Requirements

What You Need to Succeed

• Post-secondary education in health (kinesiology/health sciences) or insurance preferred

• Excellent customer service skills with the ability to meet expectations of internal and external clients.

• Proven ability to negotiate win/win outcomes when reasonably possible.

• Demonstrated professional written and verbal communication skills with the ability to listen actively, ask questions and communicate clearly.

• Strong ability to conduct thorough investigations, analyze evidence effectively and identify discrepancies or gaps in data and reports.

• Actively working toward a role in Accident Benefits as part of your career development plan

• Candidates pursuing their Chartered Insurance Professional (CIP) designation and/or other relevant continuing education are preferred.

This posting is open to those who identify as First Nation (Status and Non-Status), Inuit, and Métis with interest in the Claims Advisor role. For other opportunities, both for First Nation, Inuit, and Métis communities and others, please visit the TD Career Site (https://jobs.td.com/en-CA/) .

Additional Information

At TD, we recognize there is more work to be done on our collective journey towards Truth and Reconciliation. That's why, we're applying our business, people, and philanthropy to help create a more inclusive and sustainable tomorrow for First Nation, Inuit, and Métis communities across Canada. We believe this is a key step forward on our journey towards Truth and Reconciliation.

We're committed to the ongoing development and growth of colleagues, so that they can unlock their full potential and achieve their career goals. We treat colleagues with the same care, warmth and respect that we show our customers, and we know that caring colleagues and supportive leaders are what makes TD unique.

To learn more, visit Indigenous Talent at TD (https://www.td.com/ca/en/about-td/who-we-are/our-people/indigenous-colleagues/) .

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more (http://www.td.com/ca/en/about-td/who-we-are/benefits-of-working-at-td)

Additional Information:

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement:

N/A.

Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.