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Employment Type:

Part time

Shift:

Day Shift

Description:

Position Purpose:

The Telecommunications Clerk is responsible for operating the switchboard, offering the best possible service to the public, physicians, and colleagues of the hospital.

What you will Do:

• Answers phone and directs calls to proper location in a courteous and timely manner using approved scripting.

• Operates the Spok IntelliDesk computer software for paging, looking up directory information, paging out emergency groups, logging calls, etc.

• Operates Zetron Paging System to program, exchange, or issue pagers.

• Inputs call lists in the computer and makes necessary changes. Coordinates on-call schedules ensuring they are up-to-date and distributed to the necessary departments.

• Answers calls after hours for several physician offices, Hospice, Mercy Home Care, etc.

Hours/Schedule:

Part Time, working (4) days one week and (3) days next week: Weekday schedule: 10:00am-6:00pm;

Weekends/Holidays schedule: 10:00am-6:00pm

• Works every other weekend and every other holiday.

• Must be able to fill in on all other shifts as needed.

Minimum Qualifications:

• High school diploma or equivalent

• Required working knowledge of computer operations.

• Must have good voice modulation, finger dexterity, coordination, and sound judgment.

• Must have ability to make sound speedy decisions, react instantly, and to interpret and correctly implement procedures and instructions.

• Must have ability to work a flexible schedule within the department as required.

• Ability to maintain a high degree of confidentiality.

• Demonstrates good problem-solving techniques.

• Must be able to sit for extended periods of time.

• Must be able to be subjected to interruptions.

• Must be able to be subjected to changing work priorities.

• Must be able to work under pressure and make clear concise decisions.

• Must be able to hear.

• Must be able to see for reading and computer operation.

Position Highlights and Benefits:

• Education Assistance offered

• Effective Day 1 Benefit Package (Medical, Dental, Vision, and more) for positions 16 hours per week or greater

• Competitive wages; including weekend and night differentials

• Generous paid time off program

• Retirement Savings program with employer match starting on Day 1

Ministry/Facility Information:

MercyOne North Iowa Medical Center provides expert health care to 15 counties.

MercyOne North Iowa Medical Center (https://www.mercyone.org/northiowa/find-a-location/location-results) is a 342 bed, regional referral teaching hospital in Mason City, Iowa. MercyOne New Hampton Medical Center (https://www.mercyone.org/location/mercyone-new-hampton-medical-center-1) is an 11 bed, rural access hospital in New Hampton, Iowa. Our service area spans 15 counties across northern Iowa and southern Minnesota. We serve a population over 260,000.

With more than 3,000 colleagues and a medical staff of almost 500 physicians and allied health professionals, MercyOne North Iowa Medical Center is the largest employer in the region.

MercyOne Medical Group – North Iowa is part of Iowa’s largest multispecialty clinic systems. In north Iowa, our clinics are made up of more than 25 primary care, pediatric, internal medicine and specialty clinics.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran