Job Information
Dart Bank Universal Banker in Mason, Michigan
JOB SUMMARY:
Responsible for delivering excellent customer experiences to current and potential customers. Is committed to personal growth and development while providing professional and personalized service to customers and supporting our diverse communities. Displays effective communication skills and exhibits knowledge of products and services offered. Engages in relationship building activities to enhance customer relationships, resulting in expanding relationships with additional products and services.
JOB DUTIES:
Accurately processes customer transactions and safeguards against fraud. Maintains 90% transaction and balancing record.
Has extensive knowledge of Dart Bank products and services.
Assists customers with deposit account openings and maintenance requests.
Identifies appropriate products through needs-based questioning to build and deepen customer relationships.
Ensures compliance with all Bank policies and procedures and federal regulatory guidelines, following all compliance related policies, including audit and security procedures. Ensures all work is completed accurately and follows up with any outstanding customer or operational issues.
Provides superior customer service and proactively resolves all customer issues. Will work with a sense of urgency to meet and exceed customers' needs and expectations, while taking ownership and accountability of customer issues and complaints.
Responsible for completing all educational requirements as assigned by the supervisor and training specialist.
Performs a wide variety of customer service transactions in person, over the phone, and in the Contact Center as needed, and other duties as assigned by management.
Acts as back up for incoming phone calls for the Contact Center, proactively answering overflow phone calls.
Travels to work in all of our full-service offices as assigned.
Attends Personal Banker meetings monthly.
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