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Job Description :

Job Title:

BAU Lead LAC – Service Operations, A&I

Context/Scope:

Diageo is a global leader in beverage alcohol with an outstanding collection of brands across spirits and beer categories. These brands include Johnnie Walker, Crown Royal, J&B, Smirnoff, Cîroc, Ketel One, Captain Morgan, Baileys, Don Julio, Tanqueray and Guinness.

Diageo operates an Analytics & Insights function within the Digital & Technology organisation focused on demonstrating our core information assets (data, analytics capability, reporting and analytics tools) to better equip markets with business decision relevant facts, information and actionable insight. It is increasingly vital to harness information to make actionable, optimized, and timely decisions, keep risks at anticipated and acceptable levels, and uncover opportunities to stay ahead of the competition. A&I will increasingly become a core differentiator for Diageo, with clear opportunities across Diageo’s Commercial investment and operating model.

Dimensions:

Financial

Role does not hold activities associated with financial transactions of Diageo.

Market/Role Complexity

As the A&I organisation continues to support multiple business functions with innovative and standardised data assets, this role plays a critical role in ensuring smooth operation of these data assets after they’ve been professionalised.

This role will play a critical role in ensuring A&I tools are transitioned into BAU and a robust BAU model is in place to support tools post delivery by the development teams. This role will switch between being strategic in nature to being operational.

Leadership Responsibilities

• You will be a great partner to the Solution Lead, Vendor Partners, BAU Leads, Business key partners, Business and A&I Leaders & end-users of the Solutions

• Stay focused on delivering great performance: Drives to deliver, Focus on prioritisation, Tenacity

• Grow Yourself: Creative and pragmatic. Puts forward ideas that challenge established ways of working.

• Be Authentic: Always acts with integrity. Focuses on what’s important. Seeks feedback and acts upon it.

• Create conditions for people to succeed: Lead and educate the team demonstrate exceptional leadership around the Diageo values and behaviours.

Purpose of Role

The purpose of this role is to

Establish an efficient BAU model for new product/market Run a stable BAU setup for existing products/markets Strive for continuous improvement Manage support partner/vendor Customer first approach by ensuring exceptional service levels

Top 3-5 Accountabilities

Own complete BAU responsibilities for A&I for the assigned products, markets & regions Lead the setting up of BAU model for new products or scaling existing products into newer markets Once BAU model is established for a new product or new market, ensuring that agreed critical metrics and standards are surpassed consistently Drive Continuous Improvement by improving processes, tools, technologies all with the aim of improving user experience and bettering service levels Handle key partners and user communications – lead service reviews, create and implement user communication strategies, etc Lead vendor partners and drive them to achieve global BAU critical metrics Ensure standardisation of processes across products, markets and regions Look at opportunities to optimise the product and service provided to the users

Qualifications and Experience Required

• Must have excellent communication skills, verbal and written English

• Has a minimum of 10-12 years FMCG experience and commercially intuitive

• 3-5 years of people management experience

• Possess certification in a highly numerical field, ideally with a focus on Data or Analytics

• Previous experience in Data & Analytics or technology support/service domain

• Strong project management skills (Agile & Waterfall)

• Strong knowledge of and experience with reporting packages (Power BI, SSRS), Analysis Package (SSAS), databases (SQL), programming (XML, JavaScript, Visual Basics)

• Understanding of Azure data platforms

• Strong analytical skills with the ability to collect, coordinate, analyse, and disseminate significant amounts of information with attention to detail and accuracy

• Possess understanding in how data is stored, and very comfortable manipulating data structures in complex environments like data warehouses and SQL

• Able to prioritize multiple and complex processes and complex data inputs

• Possess strong interpersonal, numerical and problem-solving skills

• Identify clear priorities and focus on them at all times

• Take personal accountability/full ownership of

• Work within and ensure the team works within the commercial tramlines and relevant business process guidelines required to implement efficiently and thoughtfully

• Generate ideas grounded in a deep understanding of customer requirements and handle them through to successful execution

• Strong key partner management skills

• High Accountability/Ownership levels

• Spanish / English Proficiency

Barriers to Success in Role

• Gaps in communication skills

• Low level of analytical skills and precision

• Limited ability of ‘out-of-the-box’ thinking

• Lack of ‘Can do’ attitude

Flexibility

This is key to success in our business and many of our staff work flexibly in many different ways. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

Diversity statement

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

Worker Type :

Regular

Primary Location:

Mexico City

Additional Locations :

Job Posting Start Date :

2024-01-22

With over 200 brands sold in more than 180 countries, we’re the world’s leading premium drinks company. Every day, over 30,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers – the brands we’re building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world.

Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you’ll collaborate with talented people from all corners of the world. Together, you’ll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of.

With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you’ll be empowered to be you. Just bring your ambition, curiosity and ideas, and we’ll celebrate your work and help you reach your fullest potential.

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