Job Information
University of Miami Customer Service Representative (U) in Miami, Florida
Current Employees:
If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here (https://www.myworkday.com/umiami/d/task/1422$7248.htmld) to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet (https://my.it.miami.edu/wda/erpsec/tipsheets/ER_eRecruiting_ApplyforaJob.pdf) .
The department of Patient Experience has an exciting opportunity for a temporary, part-time Customer Service Representative. The Customer Service Representative (U) is responsible for providing the pivotal first impression and setting the tone for the patient, family, or visitor experience . This position is responsible for creating ID badges for all patien ts families , and visitors upon entering the U Health hospital lobbies . Customer Service Representative (U) will provide directions as needed, assist with parking validations and assist with any needs of our patients , family, and visitors . Must be friendly , empathic, compassionate, knowledgeable, well- spoken, and continuously customer oriented .
CORE JOB FUNCTIONS
Maintains patient confidentiality and privacy by accessing patient information only to the extent necessary to fulfill assigned duties.
Executes departmental policy regarding HIPAA requirements.
All patient information must be kept private, confidential, and secure.
All lists, reports, files, and documents must always be properly secured and stored. Interviews should be conducted in such a manner as to afford the patient reasonable audio and visual privacy.
Make safety, customer service, care, and satis faction the priority in every interaction .
Responsible for badging all patients, families , and visitors that enter the U Health hospital.
CORE QUALIFICATIONS
High School diploma or equivalent
Prior Customer Service experience helpful
Knowledge, Skills, and Attitudes:
Proficiency in English; multilingual skill is strongly preferred .
Able to work in a fast -paced environment with a calm, professional, and empathic demeanor.
Ability to multitask and utilize time -management skills .
Provide the highest level of customer service and promote a welcoming environment .
Excellent communication skills ; speak clearly and maintain a positive tone and a helpful attitude .
Ensures a clean, pleasant, and safe working environment .
Maintains professional attire and demeanor to project confidence with patients, families, and visitors .
Commitment to the University’s core values.
Ability to work independently and in a collaborative environment.
Ability to communicate effectively in both oral and written form.
Ability to recognize, analyze, and anticipate our patients, families , and visitors’ needs .
Department -Specific Functions:
Greets patients/visitors upon arrival at building entrances.
Enforces current visitor policy.
Conducts initial screening utilizing an approved screening questionnaire.
Directs patient/visitor appropriately based on screening responses.
Understands , complies and enforces infection control procedures and regulations for visitors .
Ensures adequate supplies are on hand.
Works with site leaders to resolve unique situations and troubleshoot issues that may arise.
Adheres to University and unit -level policies and procedures and safeguards University assets.
Dependent on UHealth visitation policy, additional duties may be added as needed.
Cover morning, mid, evening and weekend shifts as required.
Assist patients and visitors with wayfinding.
Ret rieve wheelchairs as needed.
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.
Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.
The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here (https://www.hr.miami.edu/careers/eo-ada/index.html) for additional information.
Job Status:
Part time
Employee Type:
Temporary-Intermittent
Pay Grade:
U2
The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation.
The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride.
The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings.
Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019.
The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022.
Transforming lives
With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.
The University is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value. Through values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U community works together to create an environment driven by purpose, excellence, community, and service.