Job Information
Leap Store Manager: Sugarfina in Miami, Florida
Our store teams are the heart of Leap (https://www.leapinc.com/) ! We are looking for an innovative and engaging Store Leader for Sugarfina (https://www.sugarfina.com/) boutique located in Brickell City Centre, Miami . This leader will build dynamic store teams to create exceptional customer experiences and drive store performance to achieve business goals.
The Leap platform launches and operates insight-driven retail stores for modern brands with better performance and less risk. Among the trailblazing brands we work with are: ASTR the Label, ThirdLove, Rent the Runway, Ring Concierge, Malbon Golf, Frankies Bikinis, Bad Birdies, True Classic Tees and many more.
What We’re Looking For:
Influence and inspire a team to create memorable in store experiences and foster a positive environment
Ideate, create and execute action plans to drive sales and client engagement
Recruit top talent for all positions in store; Sales Associates and Sales Supervisors
Ensure store standards are maintained by delegating tasks amongst ; cleanliness, visual merchandising and operational tasks (inventory counts, tagging, receiving + processing shipment)
Curate and execute fruitful in store activations and support with new store openings as needed
Embrace learning and leveraging new technologies, systems, apps, etc.; experience with Shopify, Endear, Slack, Google Office is a plus
Ability to operate independently and work effectively under pressure, support completion of store opening/closing procedures
Build out team schedule while managing payroll effectively
Keep an agile work schedule to support business needs; including days, nights, weekends, holidays; must work 40hrs/week
2+ years of direct management experience
3+ years of customer service and/or retail experience; background in similar category preferred
Must be at least 18+ years of age
Maintain an active floor presence, including standing + walking for extended periods of time
Comfortability using a ladder and lifting a maximum of 50lbs
Who YOU Are:
People Leader- Effectively guides and motivates others through coaching and mentoring, training and building a bench of future leaders. Strategically delegates tasks to team members to build capabilities and maximize productivity.
Customer Obsessed/Hospitality Driven- Seeks to create genuine and authentic connections, anticipates needs and possesses exceptional selling skills.
Adaptable & Entrepreneurial - Navigates a matrix environment, remaining nimble and flexible, maintaining a growth mindset to identify root causes and creative problem solve.
Collaborator- Actively seeks and provides feedback, thrives on building relationships and working with teams.
Professional- Punctual & reliable. Proven ability to handle customer inquiries, complaints, and requests with professionalism and empathy.
Brand Advocate/Category Expert- Exhibits strong product knowledge and the ability to provide accurate and helpful information to customers.
Detail Oriented - Operates with high efficiency and effectiveness, consistently produces polished and quality work.
Measures of Success:
Employee Retention Rate: Ability to hire, develop, and promote team members
Drive sales goals through Key Performance Indicators: Conversion, Average Order Value (AOV) and Units Per Transaction (UPT)
Clienteling: Client Outreach, Networking NPS (net promoter score)
Ability to accomplish tasks + meet deadlines effectively
Leap Perks:
Unlimited PTO (blackout periods apply)
Bonus Eligible
401K
Medical, Dental & Vision benefits
Employee discount + wardrobe allotment for participating Leap brands
If you’re passionate about helping emerging brands succeed and being an integral part of the revolution of retail, a career at Leap could be your ideal match. Leap.com (https://www.leapinc.com/careers/in-store-retail)
Salary: 54k - 57k annually
In order to achieve our mission, we need to work hard to create a diverse community of Leapers to support the brand and customers we serve and help us all grow and thrive individually and as a team. Our differences make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued
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