Job Information
United States Steel Customer Experience Analyst II in Michigan
12626BRJob Description:U. S. Steel is committed to fostering an inclusive workplace culture and celebrate the diversity of our employees.
U. S. Steel is committed to fostering an inclusive workplace culture and celebrates the diversity of our employees. The Customer Experience Analyst is exposed to various aspects of U.S. Steel’s overall business and will manage a specific group of customer accounts to achieve major business objectives. The interaction with the customer and multiple functional groups within the Corporation will provide a well-rounded basic knowledge of the order-to-cash process from beginning to end. This is a remote commuter position, and you will have the ability to work remote while also being able to commute to one of our major USS facilities (Troy, MI; Pittsburgh, PA;) for training and development. Level of role will be determined by candidate experience.
Responsibilities:
Communicates regularly with customers, producing facilities, technical personnel, and Marketing on various issues including order entry, production, pricing, etc.
Follows the production of orders to ensure on-time delivery to the customer.
Release material and ensure delivery based on requirements from the customer.
Manages inventories and shipments to meet customer supply requirements.
Collaborates with the Account Manager to maintain favorable customer relationships and obtain specific market information for business forecasting.
Performs root cause analysis for inventory variance to ensure all exception issues are being addressed with corrective action.
Participates in projects to deliver initiatives with a focus on efficiency improvements.
Provides an outstanding service experience for the customer.
Enters orders through the Oracle EBS order entry system while ensuring order specifications, sizes, pricing, and any other production or shipment information is compared to and validated against the customer purchase orders.
Requirements:
Bachelor’s degree in business administration, communications, supply chain management, or a closely-related field OR an equivalent combination of education and experience
Two to eight years of related experience in customer experience or closely-related function
Excellent communications and interpersonal skills
Excellent planning and organization skills
Great attention to detail while working in a fast-paced environment
Proficient in Microsoft Office, particularly Excel
Ability to adapt to and master web-based support applications
Related experience in the steel, metals or closely-related industry preferred
Identify and enhance customer value drivers
Demonstrated ability to work collaboratively in a matrix environment
Demonstrates effective project management skills
Identifies and develops project opportunities across multiple supply chain disciplines
Must be located in Troy, MI (or Detroit Metropolitan Area) or Pittsburgh, PA and willing to work onsite for the first 90 days
Must be open to 25% domestic travel
Auto req ID:12626BRCompany:United States Steel CorporationPosting Title:Customer Experience Analyst, Inside SalesState/Province:Michigan Company Overview:
U. S. Steel is a leading steel producer founded in 1901. Today, we’re a greener company with an infinitely recyclable product, the world’s only LEED-certified steel mill, and an ambitious plan to reduce emissions. We make products that make everyday life possible - automotive, construction, appliance, energy, container, and packaging industries all benefit from our innovation.
We show pride in our communities with company-sponsored employee volunteer programs, corporate contributions, partnerships in support of education, scholarships for our next generation of leaders, and many other programs.
We are continually recognized for our commitment to our employees, most recently as a Most Loved Workplace (Newsweek 2021- 2022), a Best Place to Work for LGBTQ Equality (Human Rights Campaign Foundation 2020-2022), a Best Place to Work for Disability Inclusion (Disability Equality Index 2021-2022), and World's Most Ethical Companies (2023). It’s easy to see why U. S. Steel employees take Pride in Our Past as we Build the Future, United by Steel.
Conducting business with integrity and with the highest ethical values has underpinned U. S. Steel’s success for over 100 years, and it remains critical to our company’s success in the future. U. S. Steel is an Equal Opportunity Employer. It is our policy to provide equal employment opportunity (EEO) according to job qualifications without discrimination on the basis of race, color, religion, ancestry, national origin, age, genetics, sexual orientation, sex, gender identity, disability status or status as a protected Veteran or any other legally protected group status. (California residents may visit www.ussteel.com/CANotice regarding collection of personal information and U. S. Steel's privacy practices.)
Competency Summary:
At U. S. Steel all employees are expected to display the following core competencies every day to advance corporate, team and individual goals:
Think: Think Critically and Drive Change
Lead: Develop Talent and Collaborate
Do: Empower Performance and Deliver Results