Job Information
HAMPTON INN & SUITES Evening Guest Service Representative in MIDDLETON, Wisconsin
JOB REQUIREMENTS: Greet, register, and assign rooms to guests of hotels or motels. Contact housekeeping or maintenance staff when guests report problems. Issue room keys and escort instructions to bellhops. Make and confirm reservations. Verify customers\' credit, and establish how the customer will pay for the accommodation. Keep records of room availability and guests\' accounts, manually or using computers. Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers. Review accounts and charges with guests during the checkout process. Record guest comments or complaints, referring customers to managers as necessary. Compute bills, collect payments, and make changes for guests. Answer inquiries about hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment. Advise housekeeping staff when rooms have been vacated and are ready for cleaning. Clean and maintain lobby and common areas, such as restocking supplies and watering plants. Arrange tours, taxis, or restaurant reservations for customers. Deposit guests\' valuables in hotel safes or safe deposit boxes. ***** OTHER EXPERIENCE AND QUALIFICATIONS: Must have a minimum of one year of hotel front desk experience Must be able to work 3 pm-11 pm and weekends Motivated to maintain an excellent customer service reputation Strong oral and written communication and interpersonal skills Strong attention to detail, organization, and follow-up abilities Ability to work effectively and efficiently in a fast-paced setting Reliability and honesty Desire to contribute to a supportive and effective team ***** APPLICATION INSTRUCTIONS: E-Mail a Rsum: lburnette@ncghospitality.com Apply Online: www.ncgcareers.com