Job Information
Charles IT Technical Account Manager in Middletown, Connecticut
Join one of CT’s Best Places to Work! We are an expanding IT company that is recognized as one of the Inc 5000’s fastest-growing companies and the MSP’s Top 501.
About Us: Exceptional Service. Endless Improvement. Passionate People. Honest and Forthright. These are the core values of Charles IT. We can achieve these values because of our team, which makes us one of the most successful IT companies of its kind in the region. And because of our team, we offer a level of dedication to our employees rarely found anywhere else. To prove it we encourage learning, professional development, and team member input, all in a comfortable family-friendly culture.
Description: Due to continued growth we are currently seeking to add a Technical Account Manager to join our exceptional team. You will be the central point of contact and advocate for your assigned clients and their technical primary contacts while guiding them through Charles IT’s technical offering and solutions to provide best in class solutions and support. You will need to be outgoing, customer-service focused, a team player, well organized, extremely detail-oriented, and have prior experience in a technical IT role.
What Do We Do? Create real relationships and raving fans by implementing and supporting best in class technology.
Duties and Responsibilities:
Achieve and maintain positive, long lasting, and real relationships with your technical client base and act as their primary point of contact for Charles IT
Have an intimate understanding of your client’s business functions, needs, IT challenges and risks
Continue to cross-sell, recommend and integrate Charles IT solutions to achieve stack attainment
Maintain and align in-depth technical knowledge of current Charles IT products, services, and offerings
Build client technology roadmaps to assist in planning, budgeting and visualizing gaps and risks
Clearly communicate the progress of initiatives and roadmap items through recurring client meetings and Technology Business Reviews to a technical audience and contacts
Maintain frequent touch points with your client base through various activities and mediums
Work with teams throughout Charles IT to advocate and ensure your clients receive exceptional service
Leverage subject matter experts and technical sales architects to accurately quote solutions and gaps identified
Respond to clients in a timely manner and establish realistic client expectations
Maintain customer documentation
Approve all outbound client quotes and proposals
Be apprised of your client’s projects and timelines. Participate in internal project-related meetings to keep apprised of any details or issues that may arise
Requirements
Technical background, with previous experience in a technical role
Associate degree or equivalent in a related field; and 1-3+ years related experience and/or training; or equivalent combination of education preferably in the technology field
Superior oral and written communication skills required
Proven ability to juggle multiple client needs with the ability to multi-task and function collaboratively as a member of a fast-paced, client orientated team
Demonstrable ability to communicate, present, and work with key stakeholders at all levels of an organization, including executives and C-level
Experience with ConnectWise, Cisco, Meraki, Datto, VMware, Office 365 platform and Advanced Support on Mac OS is a plus
Enthusiastic and dedicated to the challenges of a growing company and client base
Excellent follow-through to see tasks through completion
Self-starter with the ability to perform independently with little or no supervision
High level of organization; sharp attention to detail
Ability to pass a background check
Current, valid US driver's license is required.
Benefits
Charles IT offers a competitive benefit program including Health, Life, Disability, Paid Holidays, PTO, Dental, 401K. In addition, we offer free dry cleaning, fully stocked break room, Friday lunches, team-building outings, professional development and so much more!
Charles IT does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits