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At DuPont, we are working on things that matter; whether it’s providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world.

If you would like to be a part of a premier multi-industrial company that is delivering sustainable solutions that bring real purpose and value, of a company with collaborative spirit because it believes that we work best when we work together as a team and values the diversity of thought, then DuPont is the company for you!

WHY JOIN US?

Our purpose is to empower the world with essential innovations to thrive. We work on things that matter!

Have the Opportunity to chart your own course, challenge yourself, and acquire new capabilities to build a rewarding and fulfilling career. We reward employees with competitive pay and incentives to recognize skills, competencies, and contributions to business results.

Get to Experience a collaborative environment where teamwork is celebrated with flexibility that enhances balance and an inclusive atmosphere that is welcoming to all!

Get to know our Purpose and make it yours by bringing innovations to market that improve the world, share a commitment to sustainability that makes our planet better and give back to communities in which we work and live.

As DuPont Performance Building Solutions drives to improve the customer experience for both direct and indirect customers in the dynamic building and construction business, a new opportunity is available for a Salesforce Implementation Senior Specialist.

You will thrive in this role if you:

• Are passionate about solving problems, building new capabilities, and change management.

• Are excited about optimizing business processes.

• Can generate enthusiasm for what best-in-class can be.

• Have a relentless drive to make real change happen and stick.

In this role, you will take the lead and implement the future of commercial excellence operations across our sales organization - driving optimal Salesforce utilization, best-in-class B2B customer relationship management, and connecting people, processes, and technology seamlessly – supporting brands like Tyvek weatherization barriers, Styrofoam XPS, Great Stuff, Froth-Pak, and Corian Design.

The ideal candidate will have experience leading and driving change management in the areas of Salesforce engagements, lead scoring, Salesforce productivity, Salesforce activity data, Salesforce analytics & pipeline reporting, and Salesforce performance reporting enabling the success of our divisional sales and marketing teams. This role will report to the Global Digital & Customer Experience Leader.

Key Responsibilities:

Change Management & Support

• Accountable for having a holistic view of the sales process including uncovering areas of opportunity for improvement in Salesforce utilization

• Leverage expert Salesforce knowledge to develop and document the Salesforce call notes process flows to be used consistently across all lines of business

• Define, create, and interpret Salesforce data to proactively provide KPIs, analytics and insights to drive decision making, developing strategic recommendations for senior leadership

• Identify, create, and reinforce Salesforce best practices to improve sales efficiency and win rates

Training

• Assess the training needs of the sales organization in key areas enabling ongoing improvement

• Develop and deliver ongoing Salesforce training modules to the Sales Teams to drive disciplined and accurate usage of the Salesforce application

• Trouble shoot and resolve user issues in Salesforce in a timely manner

Collaborating with Others

• Leverage strong relationships with the sales teams to improve utilization of Salesforce

• Build strong collaborative relationships with the cross-functional teams

• Adapt to shifting market and internal conditions

• Communicate effectively across the business

Success in this role looks like :

• Improved Salesforce utilization across the organization through successful Salesforce training, storytelling, and accountability

• Defined customer insights that can be used to construct sales and marketing initiatives

• Improved integration between Salesforce and Marketing Tech Stack to build robust customer journey insights and support marketing campaigns

Qualifications:

• Bachelor's degree required

• Proven in-depth knowledge of Salesforce and best-in-class processes for sales management using Salesforce

• 3+ years of prior work experience in one of the following fields: sales, pricing, finance, marketing, product management and/or Building & Construction industry

• Clear understanding of how to define processes and manage ongoing process improvement

• Demonstrated critical thinking, learning agility, and project management skills

• Ability to make sound independent decisions using data and keen judgment

• Strong organizational and oral and written communication skills

• Proven experience with change management and ability to respectfully overcome objections to change

Location:

• Please note - This position can be located in Midland, Michigan or Wilmington, Delaware. Relocation will not be provided for this role. This is a hybrid position and the employee is expected to be in the office 3 days a week and can be remote 2 days per week.

Join our Talent Community (http://careers.dupont.com/us/en/jointalentcommunity) to stay connected with us!

DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information (http://www.dupont.com/global-links/accessibility.html) .