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Job Information
Medtronic Senior Manager Regional Readiness in Milano, Italy
At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
A Day in the Life
This position manages the Regional Readiness team in our Service Product Lifecycle Center of Excellence (PLC CoE). This team consists of 15 project & program managers across Americas, Europe, and Asia. They are responsible for ensuring that every country has what they need to support Medtronic capital equipment at time of product launch, when released products change, or when we end of life equipment. Due to the global nature of the work and the geographic spread of the team, there are instances where meetings need to occur out of regular hours. Flexibility to work an adjusted schedule to meet business needs is critical to success in this position.
As a Senior Manager, Project Management Global Capital Equipment Service Readiness you will manage the Regional Readiness team in our Service Product Lifecycle Center of Excellence (PLC CoE). This team consists of 15 project & program managers across Americas, Europe, and Asia. They are responsible for ensuring that every country has what they need to support Medtronic capital equipment at time of product launch, when released products change, or when we end of life equipment.
Due to the global nature of the work and the geographic spread of the team, there are instances where meetings need to occur out of regular hours. Flexibility to work an adjusted schedule to meet business needs is critical to success in this position.
Responsibilities may include the following and other duties may be assigned:
Provide strategic and tactical direction for a team of global project management specialists & program managers to ensure smooth release of new products in the regions ensuring teams have:
Service documentation
Test tools & equipment
Technical training
Spare parts
Loaners & exchanges
IT systems set up
Service processes aligned at product launch
Work with Product Lifecycle PMO and Operating Unit (OU) PMO groups to establish & maintain cross-functional processes for new product introduction, released product changes and end of life
Influence OU service strategy by aligning with service team members on New Product Introduction (NPI) projects to ensure regional needs are considered
Work with regional service operations leaders and service commercial CoE to give pipeline visibility and ensure projects are resourced
Work with service commercial CoE to assist in development of service commercial strategy, offerings, pricing strategy, warranty periods, loaners and exchanges
Participate in obsolescence processes for all regions
Proactively communicate relevant information for serviceable products to relevant regional stakeholders, including Field Corrective Actions (FCAs), upgrades etc.
Plan, perform and implement process improvement initiatives (department processes, cross-functional interactions, etc.) and perform cost and benefit analyses
Develop metrics that provide data for process measurement, identifying indicators for future improvement opportunities; measure team performance against process requirements
Required Knowledge and Experience:
Minimum a Baccalaureate degree 7 years of relevant experience including 5+ years of people leadership experience
Willingness to work with global partners which may result in adjusted work schedule
Fluent English
Broad management knowledge to lead project teams globally
Project Management Professional (PMP) Certification
Medical Device experience
Capital equipment service experience
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here (http://www.medtronic.com)
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We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
We change lives . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.
We build extraordinary solutions as one team . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.
This life-changing career is yours to engineer . By bringing your ambitious ideas, unique perspective and contributions, you will…
Build a better future, amplifying your impact on the causes that matter to you and the world
Grow a career reflective of your passion and abilities
Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning
These commitments set our team apart from the rest:
Experiences that put people first . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.
Life-transforming technologies . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.
Better outcomes for our world . Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.
Insight-driven care . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.
This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here (https://www.e-verify.gov/employees) .
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