Job Information
Brady Corporation Digital Chat Representative in Milwaukee, Wisconsin
Position: Digital Chat Representative
Requisition ID:: 3558
Who we are: Brady makes products that make the world a safer and more productive place. We are a global leader in safety, identification and compliance solutions for a diverse range of workplaces. From the depths of the ocean to outer space, from the factory floor to the delivery room - we’re just about everywhere you look. Companies around the world trust Brady because of our deep expertise and knowledge across a wide range of industries and applications - powered by our world-class manufacturing capabilities. We have a diverse customer base in industries including electronics, telecommunications, manufacturing, electrical, construction, healthcare, aerospace and more. As of July 31, 2023, Brady employed approximately 5,600 people worldwide. Our fiscal 2023 sales were approximately $1.33 billion. Brady stock trades on the New York Stock Exchange under the symbol BRC. You can learn more about us at www.bradycorp.com .Why work at Brady: A career at Brady means working for a global company that has thrived for over 100 years, and whose innovative spirit drives our future growth. Brady offers competitive pay and great benefits, supported by a culture that encourages collaboration and innovation. We strive to foster an inclusive workplace where diverse talent can learn, grow, and succeed. And with deeply rooted values, no matter where you work at Brady, you’ll feel connected to the community through our charitable contributions and opportunities to give back. Our headquarters are in Milwaukee, Wisconsin, but we have more than 70 locations globally, giving our employees the opportunity to work with colleagues around the world. What we need: The Digital Live Chat Representative is responsible for helping BradyID customers navigate the website, fielding service related inquiries and driving sales via the e-commerce platform. Specifically, this position is accountable for guiding customers through their online shopping experience, answering product questions and providing product recommendations based on the customers' need. The ultimate goal of the Digital Chat Representative is to convert a chat to a sales lead, where appropriate, and to provide an efficient and effective customer experience. The ideal candidate is someone who takes pride in their work and aims to resolve customer inquiries without redirecting to other departments. What you’ll be doing: Respond quickly and accurately to customer inquiries via the digital live chat program with an emphasis on the following: Providing product recommendations based on customer problem/inquiry . Handling and resolving first level customer service inquiries . Leverage internal resources to efficiently manage customer questions/inquiries. Maintain up-to-date product, sales and company knowledge. Creating leads for the inside sales team . Effectively manage three active chats simultaneously. Use probing questions to engage in upselling and cross-selling. Ask qualifying questions to understand what Brady product or service can best satisfy the customer’s pain point . Send links to BradyID.com products via email . What you’ll need to be successful: High school diploma or equivalent . Minimum 1 year sales experience . Demonstrated record of meeting KPIs/activity metrics . The ability to multi-task with a high degree of accuracy . Excellent verbal and written communication skills . Good interpersonal skills . Effective time management and organizational skills . Computer proficiency . Ability to learn SAP and Salesforce.com . Must be able to type at least 35 words per minute accurately . Benefits: Complete insurance coverage starting on first day of employment – medical, dental, vision, life . 401(k) with company match . Tuition reimbursement . Bonus opportunity . Vacation and holiday pay . #LI-Onsite