Job Information
FIS MANAGEMENT SERVICES LLC Product Support Representative II in MILWAUKEE, Wisconsin
JOB REQUIREMENTS: Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 0% Job Description What you will be doing? * Provides in-depth product support to FIS clients by resolving incoming inquiries. * Responds to customer product inquiries via telephone or in written internet-based email or chat sessions. * Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters. * Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action. * Documents customer information and recurring technical issues to support product quality programs and product development. * Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes. * Resolves client concerns raised during installation, operation, maintenance or product application or compatibility matters. * Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities. * Other related duties assigned as needed. What you will need: EDUCATION REQUIREMENTS Bachelor\'s Degree in business or related field or the equivalent combination of education, training, or work experience. (High school diploma or GED for job levels I and II.) GENERAL KNOWLEDGE, SKILLS & ABILITIES * Prior banking or finance related experiences a plus; personal banking experience preferred * Documents client information and recurring technical issues to support product quality programs and product development * Knowledge of FIS products and services * Strong analytical skills * Knowledge in programming, business analysis or implementation of software products * Organizational and time management skills required *... For full info follow application link. FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/upload/eeocselfprint_poster.pdf For positions located in the US, the conditions below apply. If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check) ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/6319CC67F1384B37