Job Information
FIS MANAGEMENT SERVICES LLC Product Support Representative Senior in MILWAUKEE, Wisconsin
JOB REQUIREMENTS: JOB DESCRIPTION Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 0% Job Description Are you curious, motivated, and forward-thinking? At FIS you\'ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. About the team: FIS is looking for a seasoned Product Support Representative to support our Digital retail and small business clients with internet banking, mobile banking, bill payment, and related digital products. These are Online Banking, Mobile, and Payment products within the Digital Client Care organization. What you will be doing: You will be working in a team environment, supporting FIS Digital One retail and small business clients via phone, email, client portal interface, and chat support. You will be required to handle complex calls/solutions that require analysis and research. You will research multiple different issues simultaneously, periodically as the subject matter expert, that require demonstrated knowledge across multiple FIS Products. Provide in-depth product support to FIS clients by resolving incoming inquiries. Respond to client product inquiries via telephone, written emails, or chat sessions. Research and recreate client issues, identify/document application, and system interactions to support business processes. Use interpersonal skills, product knowledge, and expertise to respond to daily client issues and activities. Document client issues to support product quality programs and product development. What you bring: 5 years of banking and/or treasury management experience Internet Banking experience Strong analytical... For full info follow application link. FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/upload/eeocselfprint_poster.pdf For positions located in the US, the conditions below apply. If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check) ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/CA737D5F53084E5A