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Apply for Job Job ID361322 LocationTwin Cities Job FamilyAdministration-General Full/Part TimeFull-Time Regular/TemporaryRegular Job Code7208A2 Employee ClassCivil Service Add to Favorite Jobs Email this Job About the Job Background Parking & Transportation Services is a self-supporting unit of the University of Minnesota within Auxiliary Services. The department is responsible for the administration, operation and maintenance of reliable and efficient transportation services on the Twin Cities campus including transit, parking, fleet, streets, walkways and way-finding. PTS supports alternatives to the single-occupant vehicle and promotes programs to encourage the University community to walk, bike, carpool, or take the bus. The department handles compliance documentation for all University vehicles or licensed equipment and administers the fuel credit card, vehicle insurance and safety, and employee driver training programs. PTS Mission Facilitating safe and effective integrated transportation systems that provide services for pedestrians, bicycles, transit and vehicles. Responsibilities 75% Oversee and coordinate the daily operations for the PTS' Administration * Support PTS leadership, including those representing shared service areas like University Finance and Information Systems, by providing excellent administrative support/office management. Supervise administrative interns. Delegate, direct, and monitor the work of PTS staff on behalf of the PTS Senior Leadership Team. Reviews and evaluates work and performance of others. Provides feedback to respective supervisors. Schedule meetings and events for PTS, and as directed with U-wide senior administrators, departmental contacts and external constituents. Coordinate and manage multiple calendars, including the Director's calendar. Coordinate third floor TSB repair, maintenance calls (like to FM Call Center), including communication to staff. Administer office supply ordering. Staff departmental and U-wide committees and work groups as requested. Interprets and adapts policies and procedures. Responsible for ensuring compliance with established standards. Answer questions related to PTS administrative policy, respond to or initiate inquiries, and explain policies and procedures. Participates in program planning and development and provides recommendations based on significant knowledge of the unit's objectives and activities. Develop and maintain administrative processes, procedures and systems including electronic and manual tracking and filing systems for PTS. Some key projects include: Departmental contracts/certifications of liability Continuity of Operations Planning (COOP) Emergency response plans Climate Action Plan Develops and establishes work procedures and standards to improve efficiency and effectiveness of PTS administration and operation. Resolve issues and problems independently, as appropriate. Identify areas of improvement and make recommendations. Investigate and develop responses to complicated, complex and/or sensitive inquiries, requests and issues. Support projects/programs Assist with effective planning, development, implementation, communication and coordination, evaluation of, and reporting on PTS-wide programs, initiatives and projects including departmental wellbeing efforts, employee engagement, Community Fund Drive, training/staff development. Assist with effective planning, development, implementation, communication and coordination, evaluation of, and reporting on one-time special projects, as requested. Assist with management of transit technology programs, including paratransit scheduler, bus tracking, and GIS database. Complete other duties and tasks as assigned. Support efforts to ensure a culture of respectful workplace interactions. Provide feedback on various programs to PTS leadership. Identifies opportunities and implements initiatives to improve efficiency and service levels. Attend training, conference sessions, and/or seminars to stay current with emerging practices and continuous improvement. Assist with departmental/project communications Handle complex communications on behalf of PTS leadership, as requested. Conduct research for reports, documents, publications and/or special projects. Draft and prepare documents, including agendas, meeting summaries, reports, graphs, manuals, presentations, correspondence /memoranda, maps/promotional materials including items for PTS, University governance, University senior executives and Board of Regents meetings. Contribute to the development and administration of the annual budget, work plan, business plans, and quarterly updates. Represent PTS at student job fairs and other events Work with PTS Communications to draft and send customer communications as needed. Maintain discretion and confidentiality. * Provide exceptional customer service to internal and external customers Actively promotes and ensures a culture of quality customer service. Ensure complaints are resolved in a timely manner and individualized service is provided within current department and University policies. Identify and resolve complex and challenging customer situations. Elevates and informs the Assistant Director/senior leadership as appropriate. * Support Parking/Customer Service Operations Assist with operational oversight of the in-person and field customer service desks including staffing, training, and coordination of service delivery and communication. Act as a back-up for the customer service desk as needed. Act as a back-up for Parking Operations support functions such as event calendar support, reservations, meters, field customer service, and coupons as requested. Coordinate information flow to operations staff and customers are aware of project/program impacts. * Understand and be able to communicate issues like, facility maintenance schedules, structural repair, construction impacts, etc. * Act as coordination point between customers and senior leadership team. Act as a first-level escalation point for in-depth customer service issues. Identify, monitor and track issues and concerns; efficiently solve operational problem; and initiate appropriate actions as required. Create training and documentation materials. 25% Fiscal Oversight/Stewardship * Comply with all University and departmental financial and operational conduct policies and enforce proper financial procedures. * Maintain fiscal integrity by monitoring predetermined margins. * Contribute to the development and administration of the administration and travel annual budget. * Support PTS compliance efforts o Assist with the annual staff compliance processes. o Assist with NTD/transit reporting o Assist with sustainability reporting o Support PTS payroll/personnel management efforts Act as point-of-contact for the student hiring process, including compliance with I-9s and ensuring that appropriate PCIDSS training is completed. Represent PTS at student job fairs and other events. WorkEnvironment_ The position requires work to be performed primarily... For full info follow application link. The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds. The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu.