Job Information
Children's Minnesota Clinic Case Coordinator, Gender Health in Minneapolis, Minnesota
About Children's Minnesota Children's Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children's Minnesota is one system serving kids throughout the Upper Midwest at two free-standing hospitals, nine primary care clinics, multiple specialty clinics and seven rehabilitation sites. As The Kids Experts in our region, Children's Minnesota is regularly ranked by U.S. News & World Report as a top children's hospital. Find us on Facebook @childrensminnesota or on Twitter and Instagram @childrensmn. Please visit childrensMN.org . Children's Minnesota is proud to be recognized by Modern Healthcare as one of 2023's Top Diversity Leaders. The national honor recognizes the top diverse healthcare executives and organizations influencing public policy, care delivery, and promoting diversity, equity and inclusion in their organizations and the industry. Position Summary The Clinic Case Coordinator works closely with the Gender Health medical and mental health providers to assist patients with the coordination of outpatient care. The role would interface with parents, referring clinicians, and community partners to concordant communication to and from the clinic clinical team. The role would assist with issues related to admission and discharge planning and communicate with other provider groups for follow up or step down care. This role serves as the first point of contact for questions about the program and services from prospective and current patients, internal and external clinicians and the call center and scheduling teams at Children's. They serve as a resource for prospective and current patients to navigate their care and access community resources and referrals, including keeping referral sources up to date and serving as a warm hand-off to community mental health or medical providers as needed. The role reports to the department manager and works closely with the clinical team. The role works both independently and in conjunction with the clinician team to address complex patient needs in the outpatient clinic and inpatient unit. Bachelor's degree in psychology, social work or related field. Two years' experience in a behavioral health care setting. Knowledge and understanding of the needs of transgender and gender diverse patients and families, critical thinking skills and psychosocial assessment skills. Developmental Pediatrics experience preferred. Knowledge of hospital and community resources. Computer knowledge and ability to effectively utilize and document patient information in the electronic medical record. Knowledge of medical/behavioral health terminology. Demonstrated customer service and organizational skills. Effective listening skills and demonstration of empathy. Understand cultural norms related to mental health issues. Knowledge of psychiatric medications. Background or previous education in the field of social work preferred. Knowledge or work experience related to the care of adolescents, LGBTQ children and adolescents, and transgender/gender diverse children and adolescents strongly preferred. Knowledge of insurance requirements. Ability to interact with various cultures served by Children's in a culturally competent manner. The posted pay range represents rates for a grouping of multiple jobs within a salary grade. We carefully consider a wide range of factors including but not limited to market indicators for the specific role, the skills, education, training, credentials and experience of the candidate, and organizational needs. Base pay is just one piece of the total rewards program offered by Children's Minnesota. All job offers are contingent upon successful completion of an occupational health assessment, drug screen, background investigation, and compliance with the U.S. Government Form I-9, Employm nt Eligibility Verification. Children's Minnesota requires proof of COVID-19 vaccine, and as recommended by the Centers for Disease Control and Prevention (CDC), immunity to vaccine preventable infectious diseases, prior to employment. Children's Minnesota is proud to be an equal opportunity employer whose staff is representative of its community and considers qualified applicants for open positions without regard to race, color, creed, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.