Job Information
WEG Electric Corp. Service Administrator in Minneapolis, Minnesota
Service Administrator
Department: Service
Location: Minneapolis, MN
Electric Machinery Company LLC, a division of WEG Electric Corp
Minneapolis, Minnesota
Position: Service Administrator
Department: Engineered Services Department
Reports to: Engineered Services Manager
Electric Machinery, WEG is looking for a Service Administrator to provide industry-leading service for large industrial motors, generators, and turbines to our customers worldwide. In this role, you will be the primary administrator for Engineered Services, including customer interfacing for business development, quotations, scheduling, and financial control. The successful candidate will support both internal and external customers, as well as partners, to maintain good financial outcomes for the company.
Responsibilities :
Resolve service or invoicing inquiries effectively and promote strong customer relationships.
Interface directly with customers to develop new business, gather job scope information, create quotations, and schedule services.
Create and transmit work packages for service teams that include the scheduled dates and scope of work, and effectively communicate the customer-s criteria for success.
Request and review daily field service updates and final field service reports and transmit to the customer
Drive a lean culture within the service organization, streamlining processes and continuously improving the service workflow.
Administer field service jobs as needed, including:
Creating cost breakdowns for service jobs
Monitoring open field service jobs and initiating the invoicing process by creating sales orders in SAP
Auditing and confirming external service providers- time sheets and third-party cost breakdowns
Creating purchase requisitions for external service providers and submitting them for approval after cost breakdowns have been audited
Using data analytics to monitor service quoting and invoicing activities, providing feedback and suggestions for improvement to management
Resolving invoice disputes with customers and/or finance as needed
Carry out other administrative duties as required.
Qualifications :
BS Degree in Marketing, Business, Industrial technology or related field, or 2+ years of general customer service/sales/invoicing experience.
Demonstrated sense of urgency to affect timely response and resolution to customer requests.
Demonstrated ability to keep multiple tasks and activities coordinated, prioritized, documented, and in motion or progress at one time.
Demonstrated capacity for social interface with internal and external customers as required, achieving customer satisfaction excellence.
Demonstrated ability to effectively deal with difficult customers through to oral and written communication.
Computer literate with knowledge of current operating systems and software common to business applications including; SAP, Outlook, Word, Excel, PowerPoint.
SAP proficiency preferred.
Physical ability to travel freely within manufacturing and office facilities. This requires climbing stairs and moving over, around, and about shop machinery. Have the physical ability to lift and carry up to 45 pounds unassisted.