Job Information
Southern Glazer's Wine and Spirits Manager of Automation Platforms (NorthStar) in Miramar, Florida
What You Need To Know
Open the door to a groundbreaking tech career with an industry leader. Southern Glazer’s Wine & Spirits is North America’s preeminent wine and spirits distributor, as well as a family-owned, privately held company with a 50+ year legacy of success. To create a new era in alcohol beverage sales and service, we’re heavily invested in the most transformative new technologies – and the most brilliant tech professionals. Southern Glazer’s was named by Newsweek as a Most Loved Workplace and is included on the Forbes lists for Largest Private Companies and Best Employers for Diversity.
As a full-time employee, you can choose from a full menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition reimbursement, a wellness program, parental leave, vacation accrual, paid sick leave, and more.
We offer continuous learning and career growth in a fast-paced environment where you are respected, your voice is heard, and technology is part of our strategy for success. If you’re looking to fill your glass with opportunity, come join our FAMILY.
Overview
The Information Technology Leadership Management job function leads, manages and maintains the technology teams for internal information systems, enterprise architecture or infrastructure teams.
Primary Responsibilities
Manages all daily activities including monitoring, maintenance, tracking, reporting, and problem resolution for the NorthStar Automation team.
Manage and ensure incident response, Incident Post-Mortem/Root Cause Analysis activities.
Ensures proper management, maintenance, provisioning and monitoring of all production end-user equipment
Manages change initiatives in a systematic manner to ensure systems availability, performance and reliability
Manages internal operations projects that may require cross-department resources and coordination
Undertakes system maintenance
Provides customer service to all internal staff
Monitors the IT ticketing system to ensure timely correction of any incidents
Analyzes activities and documented resolutions, identify problem areas, devise and deliver solutions to enhance quality of service and prevent future issues
Helps to define key operational metrics, develop reporting and set targets and continuously improve. Present operational metrics to IT Leadership on a consistent basis
Partners with Infrastructure Team in areas of cross use resources
Oversees timely handover of new services/resource from IT teams to functional areas
Communicates with upper-management and internal clients to identify needs and evaluate alternative business solutions
Oversee and manage application development and maintenance across SGWS
Works with business partners to ensure a fit for purpose solution is designed.
Responsible for the delivery of required technology components on time and on budget.
Support – Escalations go directly to the technology teams
DevOps– standardize application development tools, standard process/practice, enterprise architecture, continuous deployment, and application monitoring capabilities.
Mentors, develops, motivates and coaches teams to work collaboratively and effectively
Works cross functionally across ETP and outside of ETP with key business stakeholders in and outside of SGWS
Works closely with the technical application development teams to drive continuous improvement and efficiency.
Applies significant knowledge of industry trends, developments, and capabilities to address and improve business capabilities.
Develops budget and manages work to budget
Ensures that solutions and services deliver at or above expected business value.
Participates in industry peer groups to understand industry trends and implements and recommends best practice solutions.
Drives process and technology changes throughout the organization in support of business objectives.
Manages and responds to business-partner feedback to enable continuous improvement.
Communicate effectively up and down the organizational hierarchy in IT and business executive leadership
Develops and recommends changes to systems, policies and procedures
Minimum Qualifications
Bachelor’s degree and formal education in relevant disciplines (Business, Engineering, Information Systems, Computer Science, Mathematics or relevant degreed)
5+years related experience in technology management, customer relationship management and staff management
Critical and creative thinker
Problem Solver
Strategic Thinker
Builds Strong Teams
Excellent presentation and facilitation skills
Influencer
Adaptability and ability to manage change
Prior supervisory experience
Results-oriented
Superior interpersonal, communication and presentation skills
Entrepreneurial mindset
Strong record of leadership
Demonstrates ability to monitor project progress by tracking activities, issues/ risks/dependencies, and provides recommendation for resolution
Ability to foster a team environment with Agile delivery values
Specialized Skills and Technologies
At least 2 years of UiPath experience with RPA and Document Understanding
At least 2 years of process modeling and process mining experience
Agile Delivery Values
Openness – Team and stakeholders agree to be open about all work and challenges
Commitment – Personally commit to achieving the goals of the team
Respect – Respect your team members to be capable and independent
Courage – You have courage to do the right thing and work on tough problems
Focus – Everyone focus on the work in the sprint and the goal of the scrum team. Rise and fall as a team
Preferred Qualifications
Master’s Degree
Competent with SAFe, Scrumban, XP, Kanban, Lean, and other Agile frameworks
Experience in food and beverage, CPG or distribution industry
Continuous Improvement / Process Management experience (Agile, Six Sigma/LEAN, DMS) including relevant certification
Competent with SAFe, Scrumban, XP, Kanban, Lean, and other Agile frameworks
Physical Demands
Physical demands include a considerable amount of time sitting and typing/keyboarding, using a computer (e.g., keyboard, mouse, and monitor), or mobile device
Physical demands with activity or condition may occasionally include walking, bending, reaching, standing, squatting, and stooping
May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs
EEO Statement
Southern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.
Southern Glazer's Wine and Spirits provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Southern Glazer's Wine and Spirits
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