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At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility and clinical excellence.

The Rehab Scheduling Office Coordinator is responsible for coordinating and managing the scheduling of rehabilitation services, including physical therapy, occupational therapy, and speech therapy. This role ensures the efficient and effective scheduling of patient appointments, maintaining accurate records, and providing exceptional customer service to patients and staff. Morton Plant North Bay Hospital is West Pasco County’s only not-for-profit community hospital and has 120 acute care beds. Nationally recognized for health care excellence!

Scheduling Office Coordinator Responsibilities:

• Schedule and coordinate patient appointments for rehabilitation services.

• Manage therapists' calendars and ensure optimal utilization of resources.

• Reschedule appointments as needed and notify patients and therapists of any changes.

• Greet patients and visitors in a professional and friendly manner.

• Answer phone calls and respond to inquiries regarding scheduling and services.

• Provide patients with necessary information regarding their appointments and any preparatory instructions.

• Maintain accurate and up-to-date patient records, including appointment schedules and therapy notes.

• Input and update patient information in the scheduling software system.

• Prepare and distribute reports related to scheduling and therapist productivity.

• Act as a liaison between patients, therapists, and other healthcare providers.

• Communicate effectively with all members of the rehabilitation team to ensure smooth operations.

• Address and resolve any scheduling conflicts or issues that may arise.

• Provide exceptional customer service to patients, addressing their needs and concerns promptly and professionally.

• Ensure a positive experience for patients by managing wait times and providing clear communication.

• Adhere to all relevant healthcare regulations and policies, ensuring patient confidentiality and privacy.

• Ensure compliance with insurance and billing requirements as related to scheduling.

"Unlock Your Career Potential: Join our Team and Enjoy our Outstanding Benefits!"

• Benefits (Health, Dental, Vision)

• Paid time off

• Tuition reimbursement

• 401k match and additional yearly contribution

• Yearly performance appraisals and team award bonus

• Community discounts

• AND the chance to be part of an amazing team and a great place to work!

Requirements:

• HS Graduate or Equivalent GED

• Office experience, preferred healthcare

Facility:

BayCare Health System, Rehab Svc and Admin-NBH

Location: Morton Plant North Bay Hospital, New Port Richey, FL

Status: Full Time, Exempt: No

Shift Hours: 8-430 but can be variable

Shift 1 = Days

Weekend Work: Occasional

On Call: No

How often will this team member be working remotely? Never

Equal Opportunity Employer Veterans/Disabled

Position Rehab Scheduling Office Coordinator

Location New Port Richey:Morton Plant North Bay | Clinical | Full Time

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