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The Opportunity

Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes and deliver better consumer outcomes.

Health systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change. To succeed long-term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients.

Joining the Huron team means you’ll help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer-centric healthcare experience, and drive physician, patient and employee engagement across the enterprise.

Join our team as the expert you are now and create your future.

Position Summary

Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes and deliver better consumer outcomes.

Loma Linda University Health's revenue cycle operations are jointly operated by Huron and Loma Linda. Huron provides strategic revenue cycle operations leaders (managers and above are employed by Huron), while revenue cycle associates and supervisors are badged and employed by Loma Linda. Loma Linda, like all other providers in the market, is under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Loma Linda, in collaboration with Huron, must empower leaders, clinicians, employees, affiliates, and communities to build a culture that fosters innovation to achieve the best outcomes for patients and succeed long-term.

Learn more about Loma Linda here: https://lluh.org/.

Joining the Huron Managed Services team means you’ll help Loma Linda evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a consumer-centric healthcare experience, and drive physician, patient and employee engagement across the enterprise.

Join our team as the expert you are now and create your future.

The Patient Financial Services Sr Director is responsible for ensuring the effectiveness and efficiency of all Patient Financial Services Department operations in the department. Is accountable for supervision of departmental personnel, development, maintenance of departmental/ review/revision of policies and procedures, staffing, quality assessment/ improvement, and ensuring compliance with all regulatory bodies e.g., state, federal and joint commission.

Provides vision, leadership and operational oversight for area of responsibility within a specific area. Organizes functions through establishing clear accountability, delegation of duties and appropriate departmentalization without creating silos. Develops and maintains an effective, visible and well-respected team by selecting, evaluating, coaching and managing the performance of qualified professionals. Negotiates and recruits with other department managers the need for cross training and support in their areas as necessary. Promotes team-building relationships in all areas of responsibility. Works in a collaborative manner with all directors/managers/supervisors to ensure a successful and compliant revenue cycle process. Accountable for a comprehensive and effective communication strategy within the service center, regional market and/or facility to promotes Employee Engagement, which includes enhanced employee productivity and morale. Communication style should promote a common understanding of the organizational vision, strategy and accountability. Promotes a culture of two-way communications and creates opportunities for staff participation. Staff should have regular assessments and educational opportunities. Determines appropriate staffing levels and supports the recruiting and retention process.

DUTIES & RESPONSIBILITIES:

• Guides and directs subordinate Directors and managers in the Patient Financial Services areas within the Shared Service Center.

• Directs training for managers and oversees the training of area assigned staff.

• Develops and implements policy and procedure recommendations to meet the needs of the Health and Hospital System and its patients;

• Oversees preparation of the budget for areas of responsibility

• Prepares annual statement of goals and objectives in collaboration with subordinates;

• Attends outside meetings related to the Health and Hospital System including the Board of Supervisors, when assigned; Serves on various committees of the Health and Hospital System;

• Ensures compliance with all Federal, State, local government, and private industry mandates;

• Ensures staff are aware and compliant with all applicable laws, regulations and guidelines

• Analyzes and identifies Patient Financial Services needs to determine appropriate action and make recommendations for problem resolution or procedural changes if appropriate;

• Identifies issues, risks, barriers and opportunities for improvement related to set responsibility area

• Analyzes, interprets, and summarizes pertinent revenue cycle data components, and monitors performance against Key Performance Indicators;

• Develops professional and technical skill set in subordinate staff, and develops ongoing training and education materials for staff and patient education;

• Supervises, trains, develops and motivates subordinate staff;

• Performs related duties as required.

KEY JOB DUTIES:

REQUIRED SKILLS:

• A High regard for the dignity and worth of patients and their families.

• Ability to read and write in the English language.

• Ability to understand and speak English fluently enough to be easily understood by patients, hospital personnel, physicians, and visitors.

• Ability to use good judgment in an emergency situation.

• Commitment to upholding and providing services in a manner that is congruent with the Hospital’s mission statement.

• Evidence of leadership, integrity, initiative and communication skills.

• Flexibility.

• Good organizational skills.

• Mental/physical health sufficient to meet the demands and pressures of the position.

CORE QUALIFICATIONS:

Current permanent U.S. work authorization required

Bachelor's degree required

Limited travel required

Proficient in Microsoft office (Word, PowerPoint, Excel)

Direct Supervisory Experience

Patient Financial Service Experience required min of 5 years in leadership capacity

10 +years of healthcare operations experience

Qualifications

• Current U.S. work authorization required

• Bachelor's degree required

• Limited travel required

• Proficient in Microsoft office (Word, PowerPoint, Excel)

• Direct Supervisory Experience

• Patient Financial Service Experience required min of 5 years in leadership capacity

The estimated salary range for this job is $155,000 - $225,000. The range represents a good faith estimate of the range that Huron reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes and required travel. This job is also eligible to participate in Huron’s annual incentive compensation program, which reflects Huron’s pay for performance philosophy and Huron’s benefit plans which include medical, dental and vision coverage and other wellness programs. The salary range information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future.

Posting Category

Healthcare

Opportunity Type

Regular

Country

United States of America

At Huron, we’re redefining what a consulting organization can be. We go beyond advice to deliver results that last. We inherit our client’s challenges as if they were our own. We help them transform for the future. We advocate. We make a difference. And we intelligently, passionately, relentlessly do great work…together.

Are you the kind of person who stands ready to jump in, roll up your sleeves and transform ideas into action? Then come discover Huron.

Whether you have years of experience or come right out of college, we invite you to explore our many opportunities. Find out how you can use your talents and develop your skills to make an impact immediately. Learn about how our culture and values provide you with the kind of environment that invites new ideas and innovation. Come see how we collaborate with each other in a culture of learning, coaching, diversity and inclusion. And hear about our unwavering commitment to make a difference in partnership with our clients, shareholders, communities and colleagues.

Huron Consulting Group offers a competitive compensation and benefits package including medical, dental, and vision coverage to employees and dependents; a 401(k) plan with a generous employer match; an employee stock purchase plan; a generous Paid Time Off policy; and paid parental leave and adoption assistance. Our Wellness Program supports employee total well-being by providing free annual health screenings and coaching, bank at work, and on-site workshops, as well as ongoing programs recognizing major events in the lives of our employees throughout the year. All benefits and programs are subject to applicable eligibility requirements.

Huron is fully committed to providing equal employment opportunity to job applicants and employees in recruitment, hiring, employment, compensation, benefits, promotions, transfers, training, and all other terms and conditions of employment. Huron will not discriminate on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by laws or regulations in the locations where we do business. We endeavor to maintain a drug-free workplace.